SL: WhatsApp Chat + Marketing

Even you have good features but you bacame an aggressive, sticky and unpleasant app. You are sticking to the add to cart, to checkout to collect customer data but that can't be mandatory as not everyone using WA. In plus, without any consent and settings from our side - you generated 20% discount codes for customers on a market where 5% is already to much.... Your customer support poor and mainly just automated answers - no willingness to sort the problems.....That can be an option what you restricted and can't setup our 4th store. So deleting you from everywhere.... Good luck

Used to work well for over a year but the last 6 months have had several issues. The automated Abandoned cart has stopped working twice, for weeks on end without any notification. Who knows how many sales have been lost due to this. It was addressed by the developers only for it to happen again a few weeks later. Been told it would be fixed in 2-3 days - more than a week later and no response. Very generic responses usually from the Help Desk Team. Unfortunately lost all faith in the app. Just found a better app for the same price with more functionality and more trust ratings.

I really rate this app! I get an 18% abandoned cart recovery rate. Each market / country (depending on location) is different, mine is a mix of WhatsApp and Messenger. Some of the other apps offer WhatsApp as purely a CRM communication channel, yet with this app you can have an abandoned cart sequence but also send customers specific manually generated messages (in batches though). I thin that "Mark" is not actually allowing for a full API integration yet...so kudo's for Superlemon for finding at least some kind of way around it, even though it is a bit "manual". PS: The support is brilliant too!

Very rarely i do this. installed this app and subscribed for ultimate plan. From day 1 the whats app icon was not showing properly on the website after landing on any page, every-time when new page is browsed one has to refresh page to make the icon visible . We escalated this issue with video recording, it took good 14 days to fix this issue with multiple follow ups, and the issue got resolved creating major issue on our website i.e our "add to cart" and "checkout" button stopped working. It took 2 days for us to identify that when there was NO sale happening and some buyers complained. 2) We then escalated this new issue to them, and we are sitting and waiting for them to fix this, and our live website has currently non-working "add to cart" and "checkout" button. Will wait till today for any positive outcome, if not shall uninstall the app for good.

Was using the free version just for the widget, but recently some clients came to us saying they have been receiving unsolicited whatsapp messages in english (our store is in portuguese). Turns out this app launched new features and turned them on by default, which also means they charged us $64,32 and sent over 800 whatsapp messages to our clients in a foreign language. VERY upset with this. I want my money back.

This was the most problematic thing that happened, but once they did an update which behaved badly with other apps and broke our site. And another time I was testing our sales funnel and discovered they had inserted an optin checkbox for whatsapp messages on product pages.

The features are interesting and they have been developing a lot of new features. Would be great, but the transparency on what is actually being published to our store (and charged) is very bad.

It helped me a lot in the recovery of abandoned cart only on the first day I recovered my investment

Works as it says it will. Chat button on your website that brings you to Whatsapp. Simple setup. Good Stuff.

Exceptional support staff.
Exceptional support staff.
Exceptional support staff.
and Exceptional support staff.

Good to configure but really really slow to save.
Nothing to add but I have to continue until I reach 100 characters.

The app was working well until their recent update. Now I cannot even send abandoned cart messages. Support team is not helpful.