Reviews (911)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this app as very easy to set up and integrate with Shopify, calling it user friendly and cost-effective. It reliably automates order confirmations, shipping updates, and tracking messages, reducing manual work while giving customers real-time WhatsApp notifications. Merchants like using their existing WhatsApp Business number, find customers more responsive than via email, and note strong adoption across multiple languages and regions.
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cannot get it connected. buggy. if you have another whatsapp in a different currency you cannot add
Hi there, thanks for your feedback. We’re sorry you’re having trouble connecting, especially with multi-currency or multiple WhatsApp account setups. Please contact support via “Get Support” in the app with details of your WhatsApp Business Account(s) and currency/region settings so we can review compatibility and help troubleshoot. Best, The WhatsApp Team
Então, fiquei muito feliz com o lançamento desse aplicativo de forma nativa e tudo mais, porém parece que ele não funciona. Fiz todas as configurações, mas nenhuma automação está funcionando.
Não informa se a mensagem não foi enviada, não fica claro o que aconteceu e não dá para acompanhar de forma simples. É horrível. Não tem nenhuma sinalização de erro ou de sucesso, enfim, sinceramente não entendi por que esse app existe se não cumpre aquilo para o que foi programado.
Olá, obrigado pelo feedback detalhado. Lamentamos que você não esteja vendo as automações funcionando e que a experiência não deixe claro sucesso/erro. Queremos investigar o que está acontecendo na sua conta. Por favor, entre em contato pelo “Get Support” no app com detalhes da configuração e exemplos (pedido/evento) para que possamos analisar e orientar uma correção. Atenciosamente, Equipe WhatsApp
Super useful app! Easy to set up and great for sending order updates automatically. Saves a lot of time. Just wish customer numbers showed properly instead of ‘unknown’, but overall really good.
Hi there, thanks for the great feedback! We’re glad the app is saving you time with automated order updates. We hear you on customer numbers showing as “unknown”—please share a screenshot and your device/app details via “Get support” so we can investigate.
Best, The WhatsApp Team
I would like to be able to register my shop under my tax doc, that has my name not my business account, it doesn't allow me to do that but in my country is the way we register the business
Excelente
details are getting shared to 3rd party and scammers, and our customers are getting spam calls for payments!
Hello there,
Thanks for your feedback.
Our app does not share any details to 3rd parties. Can you please contact support (available in the app) to provide any evidence or details?
We take the security & privacy of merchant & customer data extremely seriously and will investigate immediately.
Muy funcioanl
You can send only pre-defined transactional messages. No other templates allowed.
I hope they allow other approved templates in the near future.
Hi there, thanks for the feedback. You’re right that today the app supports a limited set of predefined transactional templates, and we understand the need for more flexibility with other approved templates and are actively working on features to give Shopify merchants more customization options. If you can share which approved templates you want to use via “Get Support”, it will help us prioritize.
Best, The WhatsApp Team
excelente aplicacion muy practica y facil de usar, te facilita mucho el proceso de seguimiento de los envios
To be honest, the app is really good, but there are many bugs, and they happen frequently. I've only been using it for a week, and when a customer places an order, it's supposed to be sent automatically, right? Well, it's not. Instead, it sends the wrong template. I really don't see why it would be so difficult for the developers to fix this; they're clearly neglecting it. Besides that, it often sends mass messages that Meta detects as intrusive. I would really appreciate some support from you. Thank you very much, and I hope you improve.
Hi there, thank you for the detailed feedback, and we’re sorry for the experience. Sending the wrong template and unexpected behavior is not acceptable. Please contact us via "Get support" so we can investigate. Best, The WhatsApp Team
