Reviews (912)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this app as very easy to set up and integrate with Shopify, calling it user friendly and cost-effective. It reliably automates order confirmations, shipping updates, and tracking messages, reducing manual work while giving customers real-time WhatsApp notifications. Merchants like using their existing WhatsApp Business number, find customers more responsive than via email, and note strong adoption across multiple languages and regions.
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Easy integration and accurate notifications. This is the official WhatsApp App to configure the customer notifications and works perfectly.
réservoir des message sur mon téléphone
Unable to setup WhatsApp for my store. It gives me a reason that I am not eligible, I could not find any documentation where I can find the eligibility criteria. I tried to submit a ticket in the app from my Shopify admin, it wouldn't submit the ticket either. Error: Failed to submit support case, please try again.
NEED SOME MORE FEATURES
order confirmation messages are not sending instantly
O catalogo do WhatsApp deveria ser sincronizado com a loja Shopify.
cumple con el objetivo, seria ideal poder modificar los mensajes que se envían
ACTUALIZACIÓN: ¡Hemos lanzado la personalización de mensajes! Ahora puedes editar las plantillas de mensajes (directamente en la app) para que coincidan con tu marca. Estamos trabajando arduamente para mejorar la app y agradecemos tus comentarios.
Hola, gracias por tu reseña y por usar la app. Nos alegra saber que cumple con tu objetivo. Entendemos la importancia de poder personalizar los mensajes y estamos recopilando este tipo de comentarios para priorizar mejoras. Si tienes ejemplos concretos, compártelos con nosotros mediante “Get Support” en la app. Saludos, El equipo de WhatsApp
Decisamente da migliorare, fa il suo ma sarebbe meglio che i templates dei messaggi li puoi governare direttamente da l'app su Shopify, che capisca il tipo di valuta a seconda del mercato di riferimento del cliente.
Aggiungerei inoltre la possibilità di mettere il pulsante chatta con noi.
AGGIORNAMENTO: Buone notizie! Abbiamo lanciato la personalizzazione dei messaggi! Ora puoi modificare i modelli dei messaggi (direttamente nell'app) per adattarli al tuo brand. Stiamo lavorando duramente per migliorare l'app e apprezziamo il tuo feedback.
Ciao, grazie per il feedback dettagliato. Ci dispiace che l’esperienza non sia ancora all’altezza: capiamo quanto sia importante gestire i template e opzioni come “Chatta con noi”.
Per quanto riguarda la valuta: i messaggi inviati ai clienti mostreranno sempre la valuta con cui hanno completato il checkout, che dipende dai mercati supportati dal tuo Shop. Le anteprime dei messaggi all’interno dell’app potrebbero invece non mostrare la valuta corretta, perché possiamo determinare la valuta effettiva del messaggio solo al momento del checkout.
Stiamo raccogliendo questi suggerimenti per migliorare il prodotto. Se puoi, contattaci tramite “Get Support” nell’app con dettagli sulla tua configurazione, così possiamo anche verificare eventuali soluzioni temporanee.
Cordiali saluti,
Team WhatsApp
Very disappointing overall. It is not possible to properly edit the message templates, which severely limits customization. Even worse, the automated translations (for example into German) are completely incorrect and unusable.
It's surprising that such a fundamental issue has not been noticed or fixed. This is a critical bug that directly affects customer communication.
UPDATE: We've launched message customization! You can now edit message templates (right in the app) to match your brand. We're working hard to improve the app and we appreciate your feedback.
Hi there, thank you for sharing these details. We’re sorry about your experience—especially around limited template editing and incorrect translations, which can seriously impact customer communication. We’re actively working on adding more features to support message template customization.
To get help with translation issues, please contact our support team via the “Get Support” link in the app and include screenshots plus the exact language and settings used, so we can investigate and escalate appropriately.
Best,
The WhatsApp Team
WhatsApp order updates are not being sent since yesterday. All of a sudden it stopped sending messages to the customers for any order updates.
Hi there, thanks for flagging this and sorry for the disruption. If order updates suddenly stopped sending, it may be related to billing or account restrictions. Please reach out via the “Get Support” link in the app with the timeframe and a couple of affected order IDs so we can investigate and help restore sending.
Best, The WhatsApp Team
