Reviews (911)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants describe this app as very easy to set up and integrate with Shopify, calling it user friendly and cost-effective. It reliably automates order confirmations, shipping updates, and tracking messages, reducing manual work while giving customers real-time WhatsApp notifications. Merchants like using their existing WhatsApp Business number, find customers more responsive than via email, and note strong adoption across multiple languages and regions.
Refine
-
By rating
It's a very useful automation service, but sometimes i face some issues in whatsapp application on phone, which is the customer number shown as unknown user which make some conflict, and the message which is contain the order details always doesn't appear while shown as this message may take a while, i already sent to whatsapp support and no one could fix my issue
Hi there, thanks for your feedback. We’re sorry about the issues with customer numbers showing as “unknown” and order details not rendering properly. Please click "Get support" in the app so we can help investigate.
Best,
The WhatsApp Team
Najbolja
Positiva, aunque la integración de Meta - Whatsapp - Shopify requiere paciencia.
Nice app. Please add Abandoned Cart to the message list.
Hello there,
Good news! We just added abandoned cart to the app. You can enable it to start sending abandoned cart recovery messages via WhatsApp.
Thanks for using our app & for your feedback.
The WhatsApp Business Team
Great app! It would be incredibly useful to see customizable template options & integration with Shopify Flow for custom automation.
UPDATE: We've launched message customization! You can now edit message templates (right in the app) to match your brand. We're working hard to improve the app and we appreciate your feedback.
Hi there, thank you for the great review and suggestions. We hear you on customizable templates and deeper automation (including Shopify Flow). Feel free to share more details via “Get support” in the app—it helps us prioritize. Best, The WhatsApp Team
Great idea and its great to have an app created by WhatsApp, but the functionality is limited.
Templates are not customisable, making the messaging sound robotic and old fashioned.
The support via the build-in support button is non-exsistance, the agents wont help you as they say they dont care about Shopify x Whatsapp integration, while it is a natively built app by WhatsApp. It is quite funny to see.
There are bugs, such as the app doesnt know how to handle split fulfilment and will send out wrong notifications. Again, no support is avaliable and no way to report this issue as their support staff refuses to help, they will response with a canned message, saying they do not handle WhatsApp account bans. How silly this is.
UPDATE: We've launched message customization! You can now edit message templates (right in the app) to match your brand. We're working hard to improve the app and we appreciate your feedback.
Hi there, thank you for the detailed feedback, and we’re sorry for your experience. We understand the need for more customizable templates, and issues like split fulfillment sending incorrect notifications are important for us to address. Please contact us by clicking "Get support" so we can investigate.
Best,
The WhatsApp Team
Can you please add a custom message option and automation thing like sending one more custom msg after few days of order confirmation
Hi there,
Thanks for trying our app and for your feedback.
You'll be happy to hear we've launched message customization. You can now edit message templates (right in the app) to match your brand. We are also working on additional improvements.
Best,
The WhatsApp Business Team
When the order is confirmed, the shipping method is correct, but once shipped, the shipping branch is changed, resulting in a message indicating inconsistent data.
Hi there, thanks for reporting this and sorry for the confusion. Please contact support by clicking "Get support" in the app so we can investigate.
Best,
The WhatsApp Team
Meta üzerinden oluşturduğum parametreleri buradan aktif edemiyorum. Harici uygulamalar kullanmak zorunda bırakıyor.
Need to let us edit the templates, otherwise pretty useless
