Reviews (911)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this app as very easy to set up and integrate with Shopify, calling it user friendly and cost-effective. It reliably automates order confirmations, shipping updates, and tracking messages, reducing manual work while giving customers real-time WhatsApp notifications. Merchants like using their existing WhatsApp Business number, find customers more responsive than via email, and note strong adoption across multiple languages and regions.
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the option to edit templates must be added, also one issue that we are facing is with order shipped message being sent to the customer the moment order is manifested, which should not be the case, instead it should go when order has been picked up by courier.
Hello there,
Apologies for the lateness of our reply.
You'll be happy to know that you can now customize sent messages to match your brand voice. We have also addressed the order shopped problem you mentioned.
Please reach out to support via the "Get Support" link in the app so we can assist with any other issues.
Thank you for trying our app and for your feedback!
Hello, Looks great but i just signed up but its telling me my trial has expired when its just today i signed up. So basically i have not used my 1000 free messages. Can this be resolved?
22-Nov-25 : Give easy customise message facility
26-Nov-25 : Suddenly integration with Shopify stopped sending message via whatsapp. Business is already verified on meta.
Buenas siento que le falta un poquito más, porque no programar también los estados, así como Facebook e Instagram.
App davvero pessima, ho contattato l'assistenza senza ricevere alcuna risposta, ho contatto anche WhatsApp direttamente dall'app e mi hanno detto che non è di loro competenza, ho contattato Meta e mi hanno detto la stessa cosa, questo è ridicolo visto che i messaggi vengono creati all'interno di business.facebook.com. Non c'e alcuna possibilita di modificare i messaggi, in piu ho selezionato il messaggio da inviare "ordine spedito" ma il messaggio viene inviato immediatamente anche prima di essere spedito.
Ciao,
Grazie per aver condiviso il tuo feedback e per aver provato la nostra app. Siamo davvero dispiaciuti per la tua esperienza con il supporto e per i problemi che hai riscontrato riguardo la tempistica e la personalizzazione dei messaggi. Comprendiamo quanto sia importante avere il controllo sulle notifiche e ricevere assistenza tempestiva.
Stiamo lavorando attivamente per migliorare sia la reattività del nostro supporto che la flessibilità dei modelli di messaggio. Il tuo feedback è prezioso e ci aiuta a dare priorità a questi aggiornamenti.
Se sei disponibile, ti invitiamo a contattare nuovamente il nostro team di supporto fornendo i dettagli del tuo negozio, così potremo esaminare direttamente il tuo caso e aiutarti a risolvere il problema. Apprezziamo la tua pazienza e l’opportunità di rimediare.
Cordiali saluti,
Il Team WhatsApp
I'm giving it a 4 just because it is so much pain killer, make all the 3rd party useless and saves a lot of money. unfortunately, unable to edit the messages is a really blocker! they must add this feature ASAP, also adding few more events.
UPDATE: You can now customize messages to match your brand voice! We are working hard to make further improvements to the app. Thanks again for your feedback.
Hi there,
Thank you for your feedback and for highlighting the value the app brings to your business.
We hear you on the need for message editing and additional event support. We even just launched a new and improved message format for order updates, as well as several new events, and we hope that you will try them out!
If you have specific event types or customization needs, please let us know, as we’d love to hear more.
Best,
The WhatsApp Team
no pude usarlo quisiera un tutorial mas completo para poder comprender sus funciones ya que me parecen interesantes y completas
Good but missing some features, most importantly is to be able to customize messages and use custom message templates
UPDATE: You can now customize messages to match your brand voice! We are working hard to make further improvements to the app. Thanks again for your feedback.
Hi there,
Thank you for your feedback and for using our app.
We understand how important it is to have customizable messages and templates. We’re actively working on adding more flexibility and customization options based on user feedback like yours, and we have recently launched a new message format specifically for order updates.
We hope you give it a try, and please let us know if there are specific features you’d like to see.
Best,
The WhatsApp Team
La instalé pero ahora no me funciona en la mensajeria centralizada del business manager...... no funciona el In Box
Hola,
Gracias por compartir tu experiencia. Lamentamos que la mensajería centralizada no esté funcionando como esperabas. Por favor, ponte en contacto con nuestro equipo de soporte para que podamos revisar tu caso y ayudarte a resolver el problema. Tu retroalimentación es muy valiosa para mejorar la aplicación.
Saludos,
El equipo de WhatsApp
Great app and super easy to use from WhatsApp. Just install it and forget it—no extra fluff. It simply gets the job done by notifying my customers about their orders.
Hi there,
Thank you so much for your positive feedback! We’re delighted to hear that you find the app easy to use and effective for keeping your customers informed. Your satisfaction motivates us to keep improving and delivering a seamless experience.
If you ever have suggestions or need assistance, please don’t hesitate to reach out.
Thanks again for choosing WhatsApp for Shopify!
Best,
The WhatsApp Team
