Reviews (911)

Overall rating
4.4
Counts per rating level
  • 75% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 10% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this app as very easy to set up and integrate with Shopify, calling it user friendly and cost-effective. It reliably automates order confirmations, shipping updates, and tracking messages, reducing manual work while giving customers real-time WhatsApp notifications. Merchants like using their existing WhatsApp Business number, find customers more responsive than via email, and note strong adoption across multiple languages and regions.

August 23, 2026

Hello, I am interested in your egg incubators. Please send me more information.

Cocksmachine
United Arab Emirates
8 months using the app
May 12, 2026

Awesome app

Shadani&Co
Canada
5 months using the app
March 31, 2026

muy conveniente y actualizado, prefiero esto que los emails!!!!

Brillas en mi
United States
10 days using the app
Meta replied April 9, 2026

Hola, ¡muchas gracias por tu reseña! Nos encanta saber que te resulta conveniente y que prefieres WhatsApp frente a emails. Si necesitas ayuda o quieres compartir sugerencias, contáctanos desde “Get Support” en la app. Saludos, El equipo de WhatsApp

May 11, 2026

no lo he usado

Pamari.kids
Ecuador
20 days using the app
March 28, 2026

kann kann leider nicht einstellen, wann die Nachrichten versendet werden sollen, was sehr schade ist, da es ja bei jeden anders ist.

AWK Flagship e.U. - Accessoires & Lifestyle
Austria
8 days using the app
Meta replied April 9, 2026

Hallo, danke für Ihr Feedback. Wir verstehen, dass es wichtig ist, den Versandzeitpunkt der Nachrichten steuern zu können. Wir sammeln diese Rückmeldungen, um mehr Flexibilität in zukünftigen Versionen zu ermöglichen. Wenn Sie uns mehr Kontext geben möchten, kontaktieren Sie bitte den Support über „Get Support“ in der App. Viele Grüße, Das WhatsApp Team

March 27, 2026

Can't seem to connect our existing account as it's not yet supported in South Africa apparently.

Tazman Motorcycles
South Africa
About 10 hours using the app
Meta replied April 9, 2026

Hi there, thanks for the feedback. We’re sorry you’re running into issues connecting from South Africa. Availability can depend on account setup and regional/business eligibility. Please contact support via the “Get Support” link in the app with your Business details so we can confirm what’s supported for your setup and advise next steps. Best, The WhatsApp Team

May 9, 2026

Very Helpful and practical

Socksy Socks
Lebanon
5 months using the app
March 18, 2026

i cant connect i cant even send support ticket

Entice Accessories
Trinidad & Tobago
37 minutes using the app
Meta replied April 9, 2026

Hi there, we’re sorry you’re unable to connect and that you couldn’t submit a support ticket—this is not the experience we want. We've recently updated our support system and encourage you to reach out via "Get support" again.

Best,
The WhatsApp Team

March 16, 2026

לא נוח לשימוש ולא מוצא כאן שום יתרון עבור העסק שלי

Time to EDC - Store
Israel
4 months using the app
Meta replied April 9, 2026

היי, תודה על המשוב. מצטערים לשמוע שהאפליקציה לא הייתה נוחה לשימוש ולא הוסיפה ערך לעסק שלך. נשמח להבין מה בדיוק לא עבד עבורך כדי שנוכל לשפר. אנא פנה/י לתמיכה דרך “Get Support”

April 29, 2026

works very well

DEKORO
India
About 2 months using the app