Reviews (912)

Overall rating
4.4
Counts per rating level
  • 75% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 10% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this app as very easy to set up and integrate with Shopify, calling it user friendly and cost-effective. It reliably automates order confirmations, shipping updates, and tracking messages, reducing manual work while giving customers real-time WhatsApp notifications. Merchants like using their existing WhatsApp Business number, find customers more responsive than via email, and note strong adoption across multiple languages and regions.

January 8, 2026

I downloaded the app and followed all the steps to the latter but could not finish the setup due to an error that kept occurring.
I reached out to Support but up to now, I am yet to get any assistance.

Eusi Black Ltd - Gift Shop
Kenya
1 day using the app
January 5, 2026

I am not able to replace the template which i got approved from facebook manager

JERSEYVERSE.IN
India
3 days using the app
Meta replied June 16, 2026

Hi there,

Apologies for the lateness of our reply.

You'll be happy to hear that we have launched message customization. You can now edit messages (right in the app) to match your brand voice!

Thank you for trying our app and for your detailed feedback.

Best,
The WhatsApp Business Team

December 31, 2025

After the configuration is done, this message appears:

Something went wrong. Please try again.

Astro Boutique
Costa Rica
1 day using the app
December 23, 2025

i have installed this
but iam a bit confused
since i am sending whatsapp on order confirmation
there is no optin from user
will this result in my account being banned

Lifafay.pk
United Arab Emirates
7 days using the app
December 16, 2025

it is very limited and charges for everything

Sheikh Fine Fragrances
South Africa
2 days using the app
December 16, 2025

Simple to set up.

Just need an abandoned cart automation.

SG Gift Shop
Singapore
2 days using the app
Meta replied October 12, 2026

Hello,

Good news! We have added abaandoned cart automation to the app. You can enable it and start sending abandoned cart recovery messages via WhatsApp

December 15, 2025

los importes sale el simbolo del DOLAR

Prodison.es
Spain
3 days using the app
November 27, 2025

If there is an option to abandon checkout reminder also it will also be awesome

centresouq
United Arab Emirates
10 days using the app
Meta replied October 12, 2026

Hello there,

Good news! We have added abandoned checkout reminders to the app. You can enable it and start sending abandoned checkout recovery messages via WhatsApp!

Thanks for using our app & for your feedback.

The WhatsApp Business Team

November 23, 2025

realy amaizing serviec and with this whatsapp apllication my confirm order ration is incresed i apriciate

Hilm chapals
Pakistan
6 days using the app
Meta replied December 2, 2025

Hi there,

Thank you for your feedback! We're glad to hear that the app has been valuable for your business.

We appreciate you choosing our app and sharing your experience.

If you have any suggestions or need support, please reach out.

Best,

The WhatsApp Team

November 22, 2025

Faltan más opciones de configuración

Maestro Zapatero
Mexico
3 months using the app
Meta replied December 2, 2025

ACTUALIZACIÓN: ¡Ahora puedes personalizar los mensajes para que coincidan con la voz de tu marca! Estamos trabajando arduamente para hacer más mejoras en la aplicación. Gracias nuevamente por tus comentarios.

Hola,

Gracias por tus comentarios y por usar la aplicación!

Te escuchamos y estamos trabajando activamente para que la aplicación sea más flexible y personalizable. Además, recientemente lanzamos nuevos eventos de pedidos y formatos de mensajes enriquecidos que son más atractivos y visuales.

Gracias nuevamente por usar la aplicación y por ayudarnos a mejorarla.

Saludos,

El equipo de WhatsApp