Reviews (912)

Overall rating
4.4
Counts per rating level
  • 75% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 10% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this app as very easy to set up and integrate with Shopify, calling it user friendly and cost-effective. It reliably automates order confirmations, shipping updates, and tracking messages, reducing manual work while giving customers real-time WhatsApp notifications. Merchants like using their existing WhatsApp Business number, find customers more responsive than via email, and note strong adoption across multiple languages and regions.

April 1, 2026

Horrivel

Kemei ®
Brazil
10 days using the app
Meta replied April 9, 2026

Olá, obrigado pelo seu feedback. Lamentamos que sua experiência tenha sido ruim. Para que possamos ajudar, entre em contato com nosso suporte pelo link “Get Support” dentro do aplicativo e compartilhe detalhes do problema (prints/erros, se possível). Atenciosamente, Equipe WhatsApp

April 1, 2026

muy bien

CZDE
United States
7 months using the app
Meta replied April 9, 2026

Hola, ¡gracias por tu reseña! Nos alegra saber que te está funcionando bien. Si tienes sugerencias para mejorarla aún más, contáctanos desde “Get Support” en la app. Saludos, El equipo de WhatsApp

March 27, 2026

bis jetzt alles gut

Nicky's Kleiderstuebchen
Germany
4 months using the app
Meta replied April 9, 2026

Hallo, vielen Dank für Ihre positive Bewertung! Es freut uns, dass bisher alles gut läuft. Wenn Sie Fragen haben oder Feedback teilen möchten, erreichen Sie uns jederzeit über „Get Support“ in der App. Viele Grüße, Das WhatsApp Team

March 27, 2026

Simplesmente não funciona

Izyncor
Brazil
7 days using the app
Meta replied April 9, 2026

Olá, obrigado pelo seu comentário. Lamentamos que o app não esteja funcionando. Por favor, fale com nosso suporte pelo link “Get Support” no aplicativo para que possamos verificar sua configuração e ajudar a resolver. Atenciosamente, Equipe WhatsApp

March 23, 2026

thank you

EmiratiBazaar
United States
4 months using the app
March 16, 2026

excellent.

Bluenight
India
19 days using the app
March 15, 2026

Good

Saad Collections
Pakistan
14 days using the app
March 7, 2026

Good. But very limited

i-go-eco
South Africa
11 days using the app
Meta replied April 9, 2026

UPDATE: We've launched message customization! You can now edit message templates (right in the app) to match your brand. We're working hard to improve the app and we appreciate your feedback.

Hi there, thanks for the feedback. We’re glad it’s working, and we hear you that the functionality feels limited. If you can share what you need most via “Get Support”, it will help us prioritize improvements. Best, The WhatsApp Team

February 26, 2026

great it helps

Faywa Mobile
Pakistan
3 months using the app
Meta replied April 9, 2026

Hi there, thank you for the review! We’re glad the app is helping. If you ever have questions or suggestions, please contact us via “Get support” in the app. Best, The WhatsApp Team

February 5, 2026

very useful

Aisiri Silks
India
12 days using the app
Meta replied April 9, 2026

Hi there, thank you for the review! We’re glad you find the app useful. Best, The WhatsApp Team