Reviews (912)

Overall rating
4.4
Counts per rating level
  • 75% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 10% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this app as very easy to set up and integrate with Shopify, calling it user friendly and cost-effective. It reliably automates order confirmations, shipping updates, and tracking messages, reducing manual work while giving customers real-time WhatsApp notifications. Merchants like using their existing WhatsApp Business number, find customers more responsive than via email, and note strong adoption across multiple languages and regions.

January 24, 2026

Great

SGD Ghana Ltd
Ghana
4 days using the app
January 7, 2026

FUNZIONA al 100%

CaRaUaNa Fashion
Italy
12 days using the app
January 6, 2026

Good

Ardent Source
United Kingdom
6 days using the app
January 6, 2026

otimo

DRY15
Brazil
29 days using the app
February 22, 2026

dice que mi portafolio de meta no cumple las políticas? actualmente ese portafolio tiene activo anuncios, no comprendo por que restringe la integración

cocoymelon
Colombia
About 1 hour using the app
Meta replied April 9, 2026

Hola, gracias por tu comentario. Lamentamos que estés viendo restricciones del Business Portfolio al conectar. Estas restricciones pueden depender del estado de la cuenta y del cumplimiento de políticas. Para revisar tu caso, contáctanos desde “Get Support” dentro de la app con los detalles de tu Business Portfolio. Saludos, El equipo de WhatsApp

December 30, 2025

Amazing, wish Meta would add cart recovery messages !

Cozy Collective LB
Lebanon
12 days using the app
Meta replied October 12, 2026

Hi there,

Good news! We have added cart recovery messages to the app. You can enable it to start sending cart recovery messages via WhatsApp!

Thanks for using our app and for your kind words.

The WhatsApp Business Team

December 29, 2025

need improvements

OUZEL
India
8 days using the app
Meta replied January 20, 2026

UPDATE: We've launched message customization. You can now edit messages (right in the app) to match your brand voice! We're working hard to improve the app and we welcome your feedback.

Thank you for sharing your feedback. We're sorry to hear that the app did not meet your expectations. If you encountered specific issues or if there’s something we can do to improve your experience, please let us know. We’re committed to making the app better and would appreciate any details you can share.

Best Regards,
The WhatsApp Team

December 27, 2025

How can I access customers reply?

Dazze and blussh
India
12 days using the app
December 26, 2025

Good

Cosmeti Hub Online Chemical Solution
Pakistan
4 days using the app
December 22, 2025

Perfect

Zafory
Mexico
11 days using the app