Reviews (911)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants describe this app as very easy to set up and integrate with Shopify, calling it user friendly and cost-effective. It reliably automates order confirmations, shipping updates, and tracking messages, reducing manual work while giving customers real-time WhatsApp notifications. Merchants like using their existing WhatsApp Business number, find customers more responsive than via email, and note strong adoption across multiple languages and regions.
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Terrible app, It started to spam order notifications to all my customers who ordered, not only it annoyed my customers but it also got me banned on whatsapp for spamming!
I went through whatsapp support to help rectify this issue and they just would not appeal my ban, they just give the same bs reason "Oh we will help you in 48 hrs" yea right, more like 48 years
Avoid this app at all costs
*WhatsApp support got back to me after posting this review but after giving my details and etc they went silent on me for 2 weeks and counting... great support whatsapp bravo!*
Hi there,
Thank you for sharing your experience.
We’re very sorry to hear about the issues you faced with notifications and your WhatsApp account. This is not the experience we want for our users, and we take these concerns seriously.
If you’re open to it, please reach out to our direct support team (via the support link in the app) with more details so we can investigate and help resolve the issue.
Your feedback helps us improve the app and prevent similar problems for others.
Best,
The WhatsApp Team
Excellant , Easy to set up, to add the payment method for whatsapp for shopify, you need to visit the billing and payment section , select accounts, then select whatsapp business account, then add the payment method.
At present , order confirmation, order shipped and order delivered is set up, we can use our own whatsapp business number and a copy of the message is shown in our whatsapp business account chat log.
We noticed there are option to add new templates from the pre approved templates, however we could not find how to activate the approved template in whatsapp for shopify.
for example, we added a review request template from the template library and it's approved by system but that is not visible in Whatsapp app in shopify to enable. It will be good if we can add abandoned cart messages also. please guide us if any one has already set up review request and abandoned cart messages.
UPDATE: We have added abandoned cart to the app. You can enable it to start sending abandoned cart recovery messages via WhatsApp!
Hi there,
Thank you for your detailed feedback and for sharing your experience with setup and template management. We’re glad to hear the app has been helpful so far.
Regarding template activation and adding new flows like review requests and abandoned cart messages, these are not currently available in the app. We’re actively working to include new features, and your feedback helps us prioritize what we work on next.
Thanks again for choosing WhatsApp for Shopify.
Best,
The WhatsApp Team
You cannot customize any message content, but I believe most users think this is necessary. I hope the edit message function will be added soon. Without this function, this app is basically unusable.
UPDATE: You can now customize messages to match your brand voice! We are working hard to make further improvements to the app. Thanks again for your feedback.
Hi there,
Thank you for sharing your feedback and for trying out our app. We understand how important it is to be able to customize message content to fit your business needs.
We’re actively working on adding more flexibility and customization options, and we have recently launched a new format for order update messages that will give your customers more information about their order. We hope that you will give the new message format a try!
Your input helps us prioritize future updates, so thanks again for helping
us make WhatsApp for Shopify better.
Best,
The WhatsApp Team
Easy to set up.
Given that this a new app, the initial functions are pretty neat.
Features requests:
- Merchants should be allowed to customise message templates
- Broadcast function and message consent management
- New message initiation via shopify admin, so CS life can be easier.
Pricing seems to be cheaper than intergrating via other providers.
UPDATE: You can now customize messages to match your brand voice! We are working hard to make further improvements to the app. Thanks again for your feedback.
Hi there,
Thank you for your thoughtful review and for using our app! We're glad you found it easy to set up and appreciate your positive comments about the initial features and pricing.
We also appreciate your detailed feature requests. Your feedback is extremely valuable and helps us prioritize future updates. If you have more details or specific use cases for these features, please share them. We want to make the app as useful as possible for merchants like you.
Thanks again for helping us improve WhatsApp for Shopify!
The WhatsApp Team
Otimo aplicativo, mas nao consigo suporte gostaria de mais mensagem alem das padroes como atraso de pedido, existe essa possibilidade? Gostariamos de usar tambem para carrinho abandonado, tem previsão da funcionalidade ou como ativar se ja existe?
Edição: Boas notícias! Adicionamos o carrinho abandonado ao app. Você pode ativá-lo e enviar mensagens de recuperação de carrinho abandonado via WhatsApp.
Obrigado novamente pelo seu feedback!
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Olá,
Pedimos desculpas pela demora em nossa resposta.
Estamos trabalhando arduamente para melhorar o app. Por exemplo, acabamos de lançar a personalização de mensagens. Agora você pode editar os modelos de mensagens (diretamente no app) para combinar com a sua marca. Também recebemos o seu feedback e o de outros sobre Carrinho Abandonado e estamos trabalhando para disponibilizá-lo.
Obrigado por experimentar nosso app e pelo seu feedback.
Atenciosamente,
A Equipe do WhatsApp Business
No permite editar plantillas
Hola,
Gracias por probar nuestra app y por tus comentarios.
¡Te alegrará saber que hemos lanzado la personalización de mensajes! Ahora puedes editar las plantillas de mensajes (directamente en la app) para que coincidan con tu marca.
Atentamente,
El Equipo de WhatsApp Business
excelente para la confirmacion de pedidos y seguimiento
Hola,
¡Gracias por probar nuestra app y por tus comentarios!
Te informamos que hemos lanzado la personalización de mensajes. Ahora puedes editar las plantillas de mensajes (directamente en la app) para que coincidan con tu marca.
Atenciosamente,
El Equipo de WhatsApp Business
When an order is placed between Saturday 5PM and Monday 9AM (EAT), trigger a WhatsApp message saying the order has been received and will be delivered on Monday. trying to contact support
Hi, thank you for your feedback. Please click "Get support" in the app so we can help investigate.
Best Regards,
The WhatsApp Team
la notifica arriva da un numero americano e molti utenti credono sia una truffa
Ciao, grazie per il feedback. Ci dispiace per la confusione: i messaggi possono provenire da numerazioni internazionali a seconda della configurazione dell’account e dell’instradamento. Stiamo lavorando per rendere più chiaro che il messaggio è legittimo. Se puoi, contattaci tramite “Get Support” nell’app così possiamo verificare la tua configurazione. Cordiali saluti, Il Team WhatsApp
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