Reviews (911)

Overall rating
4.4
Counts per rating level
  • 75% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 10% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this app as very easy to set up and integrate with Shopify, calling it user friendly and cost-effective. It reliably automates order confirmations, shipping updates, and tracking messages, reducing manual work while giving customers real-time WhatsApp notifications. Merchants like using their existing WhatsApp Business number, find customers more responsive than via email, and note strong adoption across multiple languages and regions.

August 24, 2026

Fayrouz Parfumerie

Fayrouz Parfumerie
Lebanon
3 months using the app
June 15, 2026

when i tried to customize the preset template, product_image got disappeard

Safias
United States
13 days using the app
Meta replied June 17, 2026

Hi there,

Thanks for trying the new message customization feature that lets you customize nessage tenplates to match your brand.

The feature already allows for custom images on customized templates. Based, on your feedback, we have updated it to also allow combining default product images with a customized template. Please check out the update.

We are working hard to improve the app and your feedback is helpful towards that goal. Thank you.

Best,
The WhatsApp Business Team

August 19, 2026

there error with out reference number and I don't what's the problem

Fekra - فكرة
Kuwait
10 months using the app
Meta replied August 19, 2026

Hello there,

Thanks for trying our app.

We're sorry you're running into an issue. Can you please contact support ("Get Support" in the app) so we can triage and provide assistance?

Best,

The WhatsApp Business Team

August 12, 2026

ottima

Gioielli D'Este
Italy
4 months using the app
August 7, 2026

love it.

Saree Ghor Charlotte
United States
5 days using the app
August 4, 2026

We need an abandoned cart flow..

Lookandadorn.com
India
5 months using the app
Meta replied October 12, 2026

Hi!

Good news! We have added exactly this flow. Abandoned cart is now available in the app. You can enable it to automatically send abandoned cart recovery messages via WhatsApp.

Thanks for using our app and for your feedback.

The WhatsApp Business Team

August 2, 2026

RAS

Mont Bouet Shop
Gabon
7 days using the app
August 1, 2026

Great app saving my time

digilog.pk
Pakistan
4 days using the app
June 9, 2026

No permite personalizar el mensaje

Tayrona Accesorios
Colombia
13 days using the app
Meta replied June 16, 2026

Hola,

Gracias por probar nuestra app y por tus comentarios.

¡Te alegrará saber que hemos lanzado la personalización de mensajes! Ahora puedes editar las plantillas de mensajes (directamente en la app) para que coincidan con tu marca.

Atentamente,
El Equipo de WhatsApp Business

June 9, 2026

I'm getting an error and not receiving the verification code on my number
#N/A:019eabe5-4e07-7330-bc53-3aa631ba0326

Colorshow.pk
Pakistan
About 2 hours using the app
Meta replied June 10, 2026

Hi there,

Sorry for the trouble with onboarding. Please reach out to Customer Support by clicking the drop-down menu in the top-right corner of the Shopify Admin and selecting "Get support" — we're happy to help.

Best Regards,
The WhatsApp Team