Reviews (911)

Overall rating
4.4
Counts per rating level
  • 75% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 10% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this app as very easy to set up and integrate with Shopify, calling it user friendly and cost-effective. It reliably automates order confirmations, shipping updates, and tracking messages, reducing manual work while giving customers real-time WhatsApp notifications. Merchants like using their existing WhatsApp Business number, find customers more responsive than via email, and note strong adoption across multiple languages and regions.

July 30, 2026

No response on business review

PrimeSIM.pk
Pakistan
8 days using the app
July 30, 2026

10/10 i stopped using other's plugin.

NAIL BARBE
Pakistan
6 days using the app
May 5, 2026

Application difficile à personnaliser soit même, la personnalisation est faite par facebook et rien d'autres on a pas la main mise dessus, application à revoir sérieusement.

PC HOUSE CI
Côte d’Ivoire
4 months using the app
Meta replied June 1, 2026

Bonjour,

merci pour votre retour. Nous comprenons l'importance de pouvoir personnaliser vous-même les messages, et nous recueillons ces commentaires pour prioriser de futures améliorations. Si vous le souhaitez, contactez-nous via « Get Support » dans l'application pour partager plus de détails.

Cordialement,

L'équipe WhatsApp

Edited May 26, 2026

app is best for sending notification. but still need some improvement.
whatsapp should add more comman features that one shop needs like abandoncart, review collector & broadcast new products.

Nardev Fashion
India
24 days using the app
Meta replied October 12, 2026

Hi there,

Good news! We have added abandoned cart recovery to the app. You can enable it and start sending abandoned cart recovery messages via WhatsApp.

Thanks for using our app & for your feedback. We are working hard on additional features.

The WhatsApp Business Team

July 27, 2026

should include some modifications capabilities

Jollybee
Egypt
3 months using the app
June 7, 2026

it sends real time messages

Younglife Mall Uganda
Uganda
About 2 months using the app
June 6, 2026

AMAZING, THIS JUST ELIMINATED ALL THESE COSTLY MARKET AVAILABLE MENTORS, JUST REDUCES MY WHOLE PRESSURE.AND IT DOESNT REQUIRE ANY SEPERATE NUMBER, IT USED OUR BUSINESS WHATSAPP NUMBER TO SEND ORDER UPDATES, AND WE ALSO ABLE TO USE IT FOR MANUAL CHATS WITH CUSTOMERS. THANK YOU META

htexhaust
India
10 days using the app
Meta replied June 16, 2026

Hello there,

Thank you very much for trying our app and for your kind feedback.

Please let us know if you run into any issues ("Get Support" in the app) so we can assist.

We've also just launched message customization. You can now edit message templates (right in the app) to match your brand.

Thanks again!

The WhatsApp Business Team

July 23, 2026

It has been good so far. We have just started using it so its too soon to tell.

Essika Clothing
India
10 days using the app
July 22, 2026

very easy to setup.

Perfect Deals
Sri Lanka
3 months using the app
July 22, 2026

Good I like it Thanks for your great support :-)

Kanakadurga collections
India
13 days using the app