Zipchat AI Chatbot & Live Chat

Descubrí Zipchat en sus inicios, me pareció una gran solución con un soporte magnífico. Lamentablemente hoy no puedo decir lo mismo y es una lástima porque la app tiene potencial, pero el soporte es lento e ineficaz. No he podido pasar del setup inicial.

We have been using ZipChat for around 2 months now and I have to say, it's really impressive. Even 'out of the box' the AI does a fantastic job of responding to customers questions, making recommendations etc. and the responses are far superior to a lot of 'chatbots' I have come across, even for huge corporates. There are then several ways you can train the AI through simple steps to make it even better, and the app has some fantastic features to help you make the most of its capabilities.

The level of support has also been second to none. Alessandro has been super helpful in helping getting everything set up and providing advice on how to get the most out of the app.

Overall a fantastic app and amazing support. Really exited to see what it can do over time as it continues to learn and we can really start to embed it as a member of the team.

Zipchat is incredibly easy to set up and integrates perfectly into our workflow. The interface is clean, intuitive, and works flawlessly from the start. We also appreciate how responsive and accessible the support team is (Alessandro): quick answers and real help when needed. Highly recommended this chatbot.

Dopo aver testato numerose soluzioni per la live chat sul mio e-commerce, posso dire con certezza di aver finalmente trovato l’app giusta: Zipchat.

L’intelligenza artificiale integrata è davvero ben sviluppata: risponde in modo preciso, contestuale e naturale alle domande dei clienti, migliorando concretamente l’esperienza utente sul sito.

La configurazione è rapida e intuitiva, anche per chi non ha competenze tecniche avanzate. In pochi minuti è possibile avere un’assistenza automatizzata perfettamente funzionante e collegata al proprio catalogo.

Un punto a favore importantissimo: il supporto clienti è eccellente. Sempre disponibili, reattivi e pronti a fornire assistenza efficace in caso di dubbi o personalizzazioni.

Consiglio vivamente Zipchat a chi cerca una soluzione di assistenza clienti realmente basata sull’Intelligenza Artificiale, affidabile e professionale.

We're really happy with Zipchat. The platform is super intuitive and efficient — it’s been a game-changer for our customer service and marketing automations. But what really makes the difference is the team behind it: helpful, fast, and genuinely kind. They've been incredibly supportive whenever we've had questions or needed help. It's a pleasure to work with people who care so much about their product and their clients. Highly recommended!

Been searching for a long time for a solution to having a good AI in Whatsapp and found it here. Very easy to set-up, great options to correct mistakes so the AI learns from it, very good customer service that combines humans (i think hehe) and AI. Can't recommend it enough

Abbiamo iniziato a usare ZipChat per il nostro shop online per migliorare il supporto clienti. L’installazione è stata semplice e l’integrazione immediata. La chat risponde alle domande più frequenti in maniera pertinente, riducendo il carico sul team - Assolutamente consigliato!

I received several emails from ZipChat and initially wasn’t too thrilled about them. Basically, every company claims they’re better than the competition, and it was the same here. However, after a few not-so-great experiences with my previous chat plugin, I decided to give ZipChat a chance—even though it’s relatively expensive for a small shop like ours. In the end, I have to say I almost regret not having installed ZipChat sooner. The AI learns completely on its own, and you can also train it manually. The responses are so good that on our very first day we made a sale through the AI chat and even won a new customer. For me, it’s an absolute must-have app—not least because of Carlo’s outstanding support in accommodating my special requests. Thank you very much; we will definitely stick with you.

We use Zipchat for our brand, and it’s been a game-changer. The tool is super intuitive, with a quick and easy setup. It’s perfect for converting hesitant visitors and automating customer support, delivering excellent results every time.

Molto positiva, le interazioni con i clienti sono numerose e tutte con feedback positivi. La utilizziamo nella fascia oraria serale e nei week in cui non abbiamo copertura del servizio clienti. I clienti sono molto contenti della qualità del servizio.
Occorre allenare AI a fornire le risposte corrette e aggiornate, ma è una attività che richiede poco tempo se svolta regolarmente ogni giorno.