Zipchat AI Chatbot & Live Chat

Zipchat AI Chatbot & Live Chat

Reviews (208)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this chatbot saves time by handling most repetitive support questions 24/7, reducing tickets and freeing staff for complex tasks. Many report strong sales impact through guided selling, cart recovery, and higher conversion rates and AOV. Setup is quick, customization is flexible, and it supports multiple languages. Merchants highlight human‑like responses, reliable performance for high‑volume stores, and highly responsive, proactive support.

October 20, 2023

Nous sommes vraiment ravies de Zipchat et encore plus du service client ! On recherchait un chat en ligne pour notre boutique e-commerce sans que cela nous rajoute du travail et c'est exactement ce que fait Zipchat ! Grâce à l'entraînement, il répond exactement comme on le ferait ! Michael, le fondateur, est vraiment très présent pour répondre à toutes nos interrogations, on se sent accompagné !
En 2023, cette app est vraiment un must-have pour toutes les personnes qui cherchent un bot compétent ! C'est un vrai game-changer alors nous pouvons que vous le recommander !

Anatae
France
3 months using the app
October 6, 2023

Zipchat has been a game-changer for us. It swiftly addresses customers' straightforward queries that used to land in our email queue, ensuring they get immediate responses instead of waiting for hours, potentially leading to lost sales elsewhere.

Bogartstore
Norway
9 days using the app
September 26, 2023

ZipChat is amazing! The app is easy to install and use. It takes a little bit time to train the the 'robot', but after that it answers accurate and fast. We ship worldwide and we are not able to answer questions around the clock to meet the time differences. With the app the amount of e-mails we receive has drastically decreased.

Another big plus is the customer service! This app is an absolute MUST.

Curly Secret
Netherlands
13 days using the app
May 15, 2026

esperienza ottima e servizio eccellente!

Cura della Scarpa
Italy
Over 1 year using the app
ZIPCHAT INC replied June 2, 2026

Grazie mille! Ci avete fatti felici 🙌

February 17, 2026

Great onboarding with the team thanks to Anel for the great explanations ! cant wait to work more with you guys

For.me
France
1 day using the app
February 10, 2026

tutto bene we have an additional revenue with the ROI of 10 so can only recommend.

pimpertz
Germany
7 months using the app
February 10, 2026

Wij waren op zoek naar een Chatbot die snel en accuraat antwoorden geeft, en Zipchat is echt perfect!

Little Roastery
Netherlands
14 days using the app
April 21, 2025

cool feature and really helpful for my business

Amalfa
India
31 minutes using the app
April 2, 2025

very efficient. i like it.

Little Bible Stories
United States
About 2 months using the app
September 18, 2024

Great AI chat and amazing support. Thanks ZipChat!

Tropicfeel
Spain
3 months using the app
ZIPCHAT INC replied September 27, 2024

Thanks a lot for your review!