Zipchat AI Chatbot & Live Chat
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Reviews (208)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this chatbot saves time by handling most repetitive support questions 24/7, reducing tickets and freeing staff for complex tasks. Many report strong sales impact through guided selling, cart recovery, and higher conversion rates and AOV. Setup is quick, customization is flexible, and it supports multiple languages. Merchants highlight human‑like responses, reliable performance for high‑volume stores, and highly responsive, proactive support.
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Zip Chat is simply amazing! It's incredibly easy to set up, and it seamlessly integrates into my business. What’s even better is that my customers have started complimenting the AI chatbot itself, which is something I didn’t expect. It handles inquiries smoothly and provides such a personalized experience that people think they’re chatting with a real person. It's really helped streamline customer support and get more orders in!
Thank you a lot for your review, really appreciated and it's really rewarding to know our efforts in building a great product are appreciated!
Der Chat-Bot wird von unseren Kunden sehr gut benützt und die Antworten sind auch soweit in Ordnung. Wir mussten noch die eine oder andere Anpassung machen. Dies konnten wir entweder selber machen oder der Support war sehr schnell.
Zipchat turned out to be great for us. Of the different AI chatbots I have tested, this one seems to most often provide the most appropriate responses I want without the need for input. It really helped us reduce the amount of customer emails we were receiving and provide relevant information to increase the conversion rate. Also, the ability to have proactive chat is really interesting.
Hello There,
Thank you for your positive feedback!
All the Best,
Zipchat AI - Support Team
Ero molto restio sul fatto che ZipChat potesse effettivamente aiutarci nella gestione delle domande dei clienti del nostro e-commerce e invece mi sono dovuto ricredere. Riesce a gestire le domande, dare risposte utili e sensate e c'è eventualmente la possibilità di modificare le risposte per le chat successive. Ottimo lavoro!
Grazie mille 🙏 Siamo contenti che il prodotto sia al di sopra delle aspettative. Continueremo a migliorarlo per aiutare sempre più brands.
This AI-chat is incredibly responsive and efficient, addressing the queries in real-time. I recommend using it in e-commerce because the chat guides the customers by addressing all their needs to make the purchasing process easier. I appreciate the accuracy of the replies given to customers, which you can also personalize. The support service is excellent.
Thank you for your review! New features coming soon :)
One of our hot apps, we've been using Zipchat for over months. Customer engagement is fantastic, conversion rate is very high. The support team is incredibly helpful.
Thanks a lot, really appreciated 🙏
We use Zipchat for our wireless earbuds business, soundsgood.ca, and it is very helpful in assisting clients with common problems. This allows us to offer instant support 24/7. If the bot cannot resolve an issue, it directs the client to our email support.
The bot also helps visitors better understand our products and make more informed choices.
You need to train the bot, and while it's not perfect, it's still pretty awesome!
Thank you for your review, really appreciated.
We've been using ZipChat AI on our Store and are thoroughly impressed with its seamless integration and ease of use.
The AI significantly enhances our customer service by providing responsive, personalized interactions that reflect our brand's voice and ethos.
Customers appreciate the instant support, and the AI's adaptability makes it feel like a natural extension of our team. ZipChat's robust functionality and excellent customer service have made this a worthwhile investment for improving our customer engagement and sal.
Thank you for your review, really appreciated.
Amazing App! Fast and optimised answers for our customers with a conversion rate of 15%! Recommended :)
Die App hat uns geholfen, weniger Kundenanfrage via E-Mail zu erhalten und unsere Umsätze zu steigern. Die AI funktioniert super und gibt präzise Antworten. Durch die Änderungsfunktion kann man Antworten nachträglich bearbeiten und so die künstliche Intelligenz trainieren.
