AE: Order Editing & Upsell

AE: Order Editing & Upsell

Reviews (260)

Overall rating
5
Counts per rating level
  • 100% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for reducing support workload and improving customer experience. Many report cutting order-change tickets by 70–80% as customers self-serve edits, swaps, and cancellations via a clean, mobile-friendly interface. Upsell and cross-sell flows, especially post-checkout, are credited with boosting AOV and revenue. Merchants praise the flexible rules, quick setup, smooth Shopify integration, fair pricing, and fast, proactive support.

May 15, 2025

This app is a great choice for people looking for an order editing solution at an accessible price. We started with the free plan for a while and then jumped to the paid one but frankly, the additional features and priority support have been worth every penny.

Salty Mermaid, Inc.
United States
About 2 months using the app
April 15, 2025

Smart cancellation settings have made managing cancellations so much easier. I can customize cancellation reasons and enable them only when needed, giving me better control over the process. This feature has streamlined operations and reduced unnecessary cancellations.

Hey Duvet™
Australia
6 minutes using the app
March 11, 2025

Initially, we used to receive a lot of order cancellation requests, which was time-consuming for our team to handle. However, with the new feature allowing customers to manage cancellations on their own, the number of support tickets has significantly reduced, saving us time and improving efficiency.

Posy Paper Co.
Canada
8 days using the app
March 6, 2025

The layout of Account Editor is clean and intuitive, making it easy to find what I need without any hassle. It’s definitely improved my workflow and saved me a lot of time

TheFuseShop
United States
24 days using the app
February 26, 2025

Exciting and useful application! It allows our customers to edit their own orders, fix addresses, and manage their accounts with complete autonomy. This feature enables our customers to resolve issues immediately and with confidence. Not only does it provide a seamless and efficient solution for them, but it has also saved our customer service team valuable time by reducing the number of manual updates and inquiries. Highly recommend it for any business looking to empower their customers and streamline their operations!

A. Gallo Colors
Italy
About 2 hours using the app
February 25, 2025

Our customers love the convenience of making changes to their orders, whether it's updating their address, adding new products, or any other changes. This flexibility has not only enhanced the customer experience but also significantly reduced the number of support tickets we receive.

Bluebird Botanicals
United States
About 1 month using the app
February 12, 2025

This app simplifies so many tasks for my store. Whether it's managing cancellations, editing orders, or handling customer queries, everything works flawlessly. I highly recommend it to any merchant looking to save time and reduce stress!

bisoninc
United States
15 days using the app
February 7, 2025

The Account Editor App has made managing orders much easier. My customers can quickly update their orders, change quantities, fix addresses, or make other changes without contacting us. Setting up the app was simple, and Alan from the support team was really helpful throughout the process. If you want to make things easier for your customers and improve how you handle orders, this app is a great choice. Highly recommend it!

Mahone's Wallpaper Shop
United States
24 days using the app
May 18, 2026

Fantastic Service, quick and easy to work with, would recommend!

55 Miles
United States
1 minute using the app
May 8, 2026

Love this app! Has made self order editing for my customers so much easier!

kirra
United States
1 minute using the app