AfterShip Order Tracking

AfterShip Order Tracking

Reviews (1,502)

Overall rating
4.6
Counts per rating level
  • 85% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a reliable, high‑value tool for post‑purchase communication and shipment tracking. Many praise the fast, patient support and say it significantly reduces “Where is my order?” inquiries through automated, branded emails and SMS. Merchants value centralized multi‑carrier tracking, strong Shopify/Klaviyo integrations, and extensive customization on higher‑tier plans, calling it a time‑saving “game changer” for growing and international‑focused businesses.

June 17, 2022

Very kind and problem solving CS team. - They helped me to fix issue with right direction. Thank you so much

Pivo
United States
Over 1 year using the app
AfterShip replied October 30, 2022

Thanks for your valuable feedback. We are pleased to know that you are happy with our services.

We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.

If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Ankush Kumar
Team AfterShip

December 28, 2022

Support is helpful and Aditi was quick to reply to my query.
I hope you will maintain this type of support.

Browze Factory
United States
4 months using the app
February 23, 2023

Animesh was great. Resolved my issue fairly quickly. So far we like using it which has been great. Thank you

Welder Nation
Canada
Almost 4 years using the app
AfterShip replied February 23, 2023

Thanks for your valuable feedback. We are pleased to know that you are happy with our services.

We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.

If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Team AfterShip

May 24, 2023

App works fine, nice support service!
thanks so much for answering to our needs and questions on real time!

BESTIAS
Chile
About 12 hours using the app
Edited May 16, 2019

Aftership really makes it easy for me to send my customers straight to a dedicated tracking page on my site.

Alohii
United States
March 17, 2020

Love the app. Have been using it for 3 years now. Up to date tracking and love the customisable trackingpage.

CouplesPicks
Netherlands
Over 1 year using the app
April 28, 2021

very good support. very responsive and helpful in replying all my queries. I am still using the free version.

Wheel Co
Australia
10 months using the app
November 10, 2021

awesome service thank you for all the help in fixing all the errors I needed. I appreciate it. Quick and easy

MiiMii Winks
United States
9 minutes using the app
February 10, 2022

I appreciate their fast response when I need help for settings, I believe this App will help sales, thank you

CGSULIT
China
About 2 hours using the app
February 19, 2022

チャットで質問をさせていただいたところ、とても素早い回答をいただきました。急いでいたためとても助かりました。 まだ使い始めたばかりでアプリの詳細については語れませんが、配送状況を逐一顧客に伝えられるのは素晴らしいです。

[V12] オフィシャルサイト
Japan
About 1 hour using the app