AfterShip Order Tracking

AfterShip Order Tracking

Reviews (1,502)

Overall rating
4.6
Counts per rating level
  • 85% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a reliable, high‑value tool for post‑purchase communication and shipment tracking. Many praise the fast, patient support and say it significantly reduces “Where is my order?” inquiries through automated, branded emails and SMS. Merchants value centralized multi‑carrier tracking, strong Shopify/Klaviyo integrations, and extensive customization on higher‑tier plans, calling it a time‑saving “game changer” for growing and international‑focused businesses.

December 7, 2021

Bonne application. je recommande suivis de colis simple plus personnalisation disponible choix de la langue etc..

Vallysa Traceur GPS chien chat
France
About 2 hours using the app
AfterShip replied December 7, 2021

Merci pour vos précieux commentaires sur l’application. Il est toujours agréable de comprendre les exigences de nos utilisateurs afin que nous puissions répondre à leurs attentes et offrir une expérience engageante.

Si vous avez besoin d’aide avec l’application, n’hésitez pas à nous contacter. Notre « équipe d’assistance » est disponible 24h/24 et 7h/7 pour vous aider. Vous pouvez toujours nous contacter via l’option de chat en direct disponible sur votre compte ou nous envoyer un e-mail à:

support@aftership.com

Nous ferons de notre mieux pour nous assurer que votre expérience avec nous vaut une note de 5 étoiles

Cordialement,
Rupam
Équipe AfterShip

May 12, 2022

Very user friendly for both Shopify store and customers. Customer service does a great job and is quick to help.

Caribbean Sun Eyewear
United States
About 1 month using the app
February 15, 2023

Animesh is great! We are already seeing the benefits of this great app. Cant wait to keep working with aftership.

Thrashin Supply
United States
3 months using the app
Edited May 12, 2023

Ankit- was very helpful and the issue was resolved in a timely matter. It's great to have this type of support.

Stick2Hope
United States
Over 1 year using the app
May 30, 2023

Ankit was very helpful & answered all my questions. He hopped on a call and walked me through different feautures

Emerson Coast
United States
9 months using the app
November 18, 2020

The support was great! They helped me make sure everything was correct and we even did a screen share to confirm.

RAREFORM
United States
28 days using the app
Edited November 30, 2020

Their EXCELLENT Customer Service had made my day.. I wanna thank ''Brishketu'' especially. Thank you one more time

cacalatowels
Estonia
Over 1 year using the app
May 3, 2021

super recommend !
super useful and the costumers Service is responsive, quick, and professional! dont think twice!

WestStorm
Israel
About 8 hours using the app
July 16, 2021

Very useful and helpful customer support! Concise too! Thanks! I was able to link Klaviyo and make branding edits.

Bea's Bayou Skincare
United States
7 months using the app
October 12, 2021

Just set it up. Customer/tech service on Chat was invaluable. Wanted to applaud that first. CS is vital. Good job.

Civilianaire
United States
1 day using the app
AfterShip replied October 17, 2021

Thank you for your valuable feedback.

We are pleased to know that we were able to meet your expectations.

In case you need any assistance with the app, please feel free to contact us and your issue will be dealt with promptly. Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Neelima Aggarwal
Team AfterShip