AfterShip Order Tracking

AfterShip Order Tracking

Reviews (1,502)

Overall rating
4.6
Counts per rating level
  • 85% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a reliable, high‑value tool for post‑purchase communication and shipment tracking. Many praise the fast, patient support and say it significantly reduces “Where is my order?” inquiries through automated, branded emails and SMS. Merchants value centralized multi‑carrier tracking, strong Shopify/Klaviyo integrations, and extensive customization on higher‑tier plans, calling it a time‑saving “game changer” for growing and international‑focused businesses.

July 5, 2016

Very useful app. Helps to keep customers updated on the status of their shipment and reduces the number of inquiries. 5 stars!

Pretty Fireplaces
United States
Over 1 year using the app
July 25, 2020

The application is very good, it brings a plus to our shop, it facilitates the follow-up for our customers.
We are very happy!

Citrine
France
About 18 hours using the app
October 30, 2021

I started using the app several weeks ago using the free plan. So far i'm very happy with it and the support team was spot on.

Pink & Blue Baby Shop
Philippines
15 days using the app
November 17, 2021

Really great App, and great service! Would definitely recommend it. Happy with it. Customer Support replys and helps imidiatly

HAPPYBOND
United States
28 minutes using the app
December 17, 2014

Fast quick and easy. Easy to install and easy to use. My customers have finally stopped calling me about tracking information.

nwrugs.com #loveofrugs
United States
14 days using the app
November 26, 2022

They have really fast customer service. I am very excited to use this app and check out some of their advanced features as well

halfpricedmacs
United States
12 minutes using the app
Edited June 28, 2023

I spoke with SHREYASI and she was able to answer my questions regarding an error on the slug. I hope this will be resolved now.

SPARK PAWS
United States
About 5 years using the app
July 16, 2023

This is really helpful for customer to track order in real time. Also it's easy to use as merchant and give you some analytics.

APM Monaco
Italy
Almost 2 years using the app
Edited April 23, 2019

I love how easy it is to track my returns.
I would really want them to add an option where I can set users to access my account.

Wicked Cushions
United States
Over 1 year using the app
September 16, 2020

I have been using it for 2 weeks. So far so good. Customer support seems ok. Still figuring out the best way to make use of it.

Wunderkids
Canada
About 1 month using the app