AfterShip Order Tracking

AfterShip Order Tracking

Reviews (1,504)

Overall rating
4.6
Counts per rating level
  • 85% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a reliable, high‑value tool for post‑purchase communication and shipment tracking. Many praise the fast, patient support and say it significantly reduces “Where is my order?” inquiries through automated, branded emails and SMS. Merchants value centralized multi‑carrier tracking, strong Shopify/Klaviyo integrations, and extensive customization on higher‑tier plans, calling it a time‑saving “game changer” for growing and international‑focused businesses.

January 27, 2023

Overall useful for customers to track shipments. I had an issue with a carrier tracking link but Ankit was very helpful in helping me push for the issue to be resolved asap.

Cafuné
Hong Kong SAR
About 3 years using the app
Edited June 16, 2017

Aftership service is awesome and it reduces our customer service workload a lot. Highly recommend if you want to increase your customer service quality and buying experience.

Maven Watches
Hong Kong SAR
11 days using the app
December 19, 2013

Excellent app. I am able to provide my customers with much more detailed shipping details and keep a much better eye on things than just the default info that shopify provides.

AttractionOil.com
United States
1 day using the app
January 5, 2016

A wonderful app that allows us to keep track of and manage all shipments from our store along each step of the way. A great tool for keeping customers updated on their shipment!

Buymobilerapidco
Australia
2 days using the app
March 30, 2017

AfterShip is a God send and has truly make our store incredibly efficient for not only the customer but also the customer service team.

Thank you for your amazing product !!!

Countycomm
United States
6 months using the app
May 4, 2021

Great service! super easy having all of my shipments in one location and being able to catch a package with a bad address before its returned. Customer service is also helpful.

CaribeHeart
United States
8 months using the app
Edited May 17, 2023

Debashish, Aseem, and Anmol were very thorough and kind, patient in explaining about the app and clarifying my questions. I recommend the app to all who need this great service.

SwagglyLife Home & Fashion
United States
16 days using the app
May 23, 2023

Debashish assisted us with getting AfterShip set up and custom branded. Really love this app, it will elevate our customer experience and streamline customer tracking questions.

Neuvana
United States
5 days using the app
Edited April 23, 2019

We manage all our returns with this app. We wish there was more control as to how we can manage the returns and interactions with the customers but it does what it claims to do.

Mitera
United States
About 4 years using the app
April 6, 2017

More information to our customers on their order status means less time spent tracking orders manually. Review Tracking & Delivery Updates by AfterShip is a no-brainer. Get it now!

Ramp Champ
Australia
4 months using the app