AfterShip Order Tracking
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Reviews (1,504)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a reliable, high‑value tool for post‑purchase communication and shipment tracking. Many praise the fast, patient support and say it significantly reduces “Where is my order?” inquiries through automated, branded emails and SMS. Merchants value centralized multi‑carrier tracking, strong Shopify/Klaviyo integrations, and extensive customization on higher‑tier plans, calling it a time‑saving “game changer” for growing and international‑focused businesses.
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I had issues initially with syncing orders to the correct carrier. A few of the sttaff were unable to help me but eventually I was talking with Pratibha Singh and she fixed it all. Her boss should give her a payrise. App is working well for now. Thanks.
Amazing Customer service! They helped me with the installation process from scratch all the way to setting custom domains and resolved all my issues promptly. Very grateful, def one of the best shipping apps out there. Shoutout to Anmol for helping out!!
Thank you for sharing your feedback.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
Your opinion has been noted. We are dedicated to always giving the best service to you, our valued user.
I would like to inform you that after the account is deleted, all of the data was also erased, and since this process is irrevocable, we thought it would be best if the user did it themselves. As we had received multiple requests from your end to remove the account, we were able to do so.
To help you and address any issues you might have with AfterShip, our support team is available around-the-clock.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
Regards,
Team AfterShip
Full service and control at your fingertips. I'm in love with this app, and it is one of the few apps really supporting us European business too.
Gives the clients and the shipper full overview, control and notifications on the shipments.
Hook up !
So far the app is working great and the customer support helped me alot today. Appreciate that! Will definitely reach out again! Special shoutout to Ankush & Neha for helping me every time I face a problem. This app truly changed our aftership experience.
Shubham was an amazing help in preparing Aftership to work for my business. He was patient, attentive, and extremely efficient. At the end of the session, I was able to build out a valuable automated workflow. Shubham was instrumental in making this happen.
Awesome app. I have had issues with other apps when my customer was trying to Track Order. I install this and asked the technical team to help me set up my courrier service correctly and they did really well. I would appreciate the help and recommend others.
Perfect. I just downloaded it and I was able to track the shipments from shipping to delivery. Also, my customers were able to track their orders right from shipping time to delivery time. I woul;d recommend it for others who are in need of tracking shipments.
Hello,
Thank you for your feedback.
We always try to provide best-effort support in order to provide the best experience.
Please feel free to reach us. We are available 24x7.
Regards,
Mukul Saxena
I am testing this app and I chatted with Debashish from Customer Service to understand some of the features. He took his time to explain everything to me. He was very knowledgable of AfterShip platform. I feel more confident now to use this platform. Great Job
This works really well for the start up web store trying to seem fancy with automated emails for the shipping details. It's only ten cents per order and you never have to pay anything else monthly. That's definitely worth it for the functionality! Easy to set up too.
Amazing, simple and works.
My only suggestion would be for the sender to receive an email if an invalid tracking number gets entered. That would allow us to simply rectify the situation rather someone not getting any of the tracking emails.
Ryan Cactus Skincare
