AiT: Loyalty, WhatsApp, Review

I know little about computer apps and this was recommended, it has everything I need thou it has taken awhile to work around it but the customer service helping me has been absolutely fantastic, if only other tech companies treated their customers the same way, it would make life so much easier. Highly recommended!

this is a complex app full of really cool features. It's slightly daunting to go through them, but they will set it up for you. I went back in and tweaked a little here and there to make it more my brand. I've been really happy with the service and how it performs. *they DO bribe you for a 5 star review in exchange for emails, and are sort of pushy with it. I don't do bribes for reviews, and gave myself some time to live with this app, use it, and see how my clients respond to it, and I've been very pleased. I don't use the email platform, since I prefer using mailchimp, so the email bribery doesn't mean much to me ;-)

Been a huge help Preetam's customer service is great when setting up my shop I spoke to him everyday for at least a week and gave me as much help as I needed.

This app does not offer a 'Preview' option or even a 'Go Live' option. These are standard in order for stores to see what features they've implemented.
I signed up for a customer account in my store (Offered by Shopify) to see what the features were. There are absolutely none!
No newsletter or exit intent pop-ups, no loyalty rewards or new arrivals pop-up; all of which I setup & should be live.
Yet when I log into my admin dashboard it shows that the customer account I created had interacted. Proving this are false analytics in the admin dashboard.
When I reached out to support asking how to see a preview of what I setup they sent me a demo video & said if I wanted to preview the features or receive further assistance I would need to upgrade to the paid plan.
I told them I cannot justify paying for something I cannot even preview first to see if it works properly. They then requested to access my store in order to set up the app on a preview theme. I am not granting collaborator access to my store. This app seems to be an all in one solution, one that I would even consider paying monthly for, had I been able to see that basic features worked. As I said, upon testing this as a customer I saw absolutely nothing on my website.
Without a way to preview this how can I be sure it works. Why is previewing this a paid feature when that is standard on all apps prior to going live? 3 stars because my experience proved poor.

Love AiTrillion, tons of functions. And customer support is always quick and to the point. No need to subscribe multiple apps since AiTrillion literally has it all.

Customer service is great I needed help getting everything started and they had me set up within a day.

I used this app to help me create customer reviews as well as set up customer loyalty points. Very east and overall great experience!

It is very easy to use this app. It has beautiful free templates. The customer staff do respond on time to concerns.

Good app but greedy billing and Rip off ! they auto upgrade you if you go beyond the treshold , they cannot generate a report of what customer counts are , unethical practices despite hacing several conversations , extremely complex and time consuming to remove customers from system we will report this to shopify compliance team , there is no problem with the app but the people running it are a big problem.

Love the app especially for pop ups and review automation. Could give more for the $9 package though.