AiT: Loyalty, WhatsApp, Review

I have been working with AiTrillion for a few weeks now and am really impressed with their product, price and customer service. I have been in search for apps to provide Loyalty Programs, Email marketing, Reviews etc. for my site and am really happy to have found a single app that incorporates all of this - and much more. So far, the back end has been really easy to navigate, allowing me to create emails and workflows, and the customer service has been exceptional. I have had numerous Zoom meetings with members of the team and have access to some of them directly via WhatsApp whenever I have an issue or query. Our business is still in its early stages but I am really impressed by what I have seen of AiTrillion so far and hope that it carries on as we grow as a company. I look forward to any future features they create.

I genuinely liked AITrillion's offering. The platform brings several useful marketing and customer retention features together in one app, and the team was friendly and willing to help.

What worked well:

A comprehensive set of features bundled into one platform.

A helpful team, particularly during the initial onboarding.

The potential to simplify marketing and retention for growing brands.

What could be improved:

Complimentary trial and testing: Businesses should be able to test essential features and integrations before committing to a paid subscription. This would help set realistic expectations on both sides.

Simpler onboarding: Setup assistance should be offered upfront, with a clearer, more intuitive process that reduces dependency on the support team.

Proactive customer support: More proactive updates, clear timelines and ownership of unresolved issues would make a significant difference.

Self-help resources: Step-by-step YouTube tutorials and troubleshooting guides would empower customers to set up and manage features independently.

Why I discontinued:

Our existing customer contacts couldn't be synced with Shopify as required, despite repeated attempts over nearly three months. This was essential for our business. Had the integration worked, I would have happily continued with AITrillion.

To their credit, the team eventually refunded all three months' subscription fees, which I appreciate.

Overall, I see genuine potential in AITrillion. With smoother onboarding, reliable integrations and more proactive support, it could be a valuable platform for growing brands.

I hope this feedback helps both the team and other business owners evaluating the platform.

We've had a great experience with AiTrillion. The app offers a wide range of useful modules and features that help manage customer engagement from one platform. The best part has been the excellent support team and the setup process—they are responsive, knowledgeable, and always willing to help with implementation and customization. Overall, it's been a smooth experience, and we highly recommend AiTrillion to anyone looking for an all-in-one customer engagement solution.

Excellent support and service! The team is very responsive, helpful, and quick to resolve any queries. Really appreciate the smooth coordination and support provided. Thank you, Airtrillion team!

Very Fast help when needed for custom coding!

Very professional management and support. The team is always ready to assist and is very generous. This makes you feel like you truly have a partner who is assisting your growth and allows you to focus on other tasks.

Great app with quick and helpful support. The team provided a clear solution and was very responsive and professional throughout the process. Highly recommended for their excellent support and service.

AITrillion is the best tool for WhatsApp messages for any business, they provide a solid communication with customers through WhatsApp with seemless configuration.

The support team was perfect, they helped me get my WhatsApp number set within a few minuts, thank you so much.

The support team is extremely kind, responsive, and helpful. They patiently addressed all our questions and guided us through the setup process. Their customer support truly stands out. Highly recommended!

Great service! The support guys are quick to help and really try to help in any way they can! Polite and helpful. I've only been a customer for a few days, but the system seems to be worth it and worth the price.
From my short time with them - I highly recommend