Reviews (407)

Overall rating
4.6
Counts per rating level
  • 92% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants use this to turn WhatsApp into a high‑ROI sales and retention channel, citing strong results from abandoned cart recovery, broadcasts, and automated journeys. They like having WhatsApp, SMS, email, RCS, AI voice, chatbots, and support in one dashboard. Automation for COD/RTO reduction, order updates, and follow‑ups is praised, as are smooth Shopify/Klaviyo integrations and proactive support that helps design and optimize flows.

March 27, 2025

Bitespeed has really streamlined our WhatsApp marketing. We are seeing better engagement with our customers and a noticeable bump in sales since we started using it. The automation features are a huge time-saver, and it's surprisingly easy to use plus, their customer support is super responsive and helpful, which is a big win in my book.

Pintola
India
10 months using the app
March 27, 2025

​BiteSpeed has significantly enhanced our customer engagement and sales through its intuitive WhatsApp marketing automation and abandoned cart recovery features. The platform is user-friendly, and their support team is exceptionally responsive, ensuring seamless integration and ongoing assistance. Highly recommend for any Shopify store aiming to boost conversions and customer satisfaction.

justlilthings
India
9 months using the app
March 27, 2025

We’ve been using Bitespeed for the past few months to automate our retention journeys and streamline our entire WhatsApp communication—whether through chatbots, pop-ups, or direct interactions.

The team has been incredibly supportive, ensuring we maximize the platform’s potential. They consistently introduce new features that enhance our efforts, making a real impact.

We’re highly satisfied with their service. Kudos to the team for their dedication and innovation!

Strch India
India
8 months using the app
March 27, 2025

We’ve been using BiteSpeed for a while now, and it’s made a noticeable difference in how we connect with our customers. The interface is clean and easy to use, and the Smart Sender feature has really helped improve our message delivery on WhatsApp—often boosting it by 30–50%.

The abandonment flows have brought in great results, and we love how personalized the campaigns can be. One thing that really stands out is their support—they’re super responsive and always ready to help with ideas or setup.

If you’re running a D2C brand and want to get serious about WhatsApp marketing, I’d definitely recommend giving BiteSpeed a try. It's one of the most useful tools we’ve added to our Shopify store.

midorihomes
India
About 1 month using the app
March 25, 2025

The app has help us drive better customer engagement - both pre and post sale. The turnaround time and response resolution by the team has been really good as well and we're happy to be working with them!

Last Forest
India
6 months using the app
March 21, 2025

BiteSpeed has significantly improved the way we interact with our audience! Their platform offers smart solutions that make communication effortless and highly effective. The ability to re-engage visitors and nurture potential buyers has led to better conversions. A special mention to Aditya who has been incredibly supportive, always available, and quick to resolve any concerns. The team consistently brings in fresh updates, ensuring seamless operations. With its intuitive interface and strategic automation, this tool is a must for businesses looking to enhance outreach and drive growth. Highly recommend it for brands aiming for efficiency and impact!

Rabyana Design
India
4 months using the app
March 20, 2025

We've been using Bitespeed for our CRM and customer retention management, and it has been a game-changer for our business! The app is incredibly user-friendly, and its features allow us to easily track customer interactions, segment our audience, and personalize communications. Since integrating Bitespeed, we've seen a noticeable improvement in customer engagement and retention. The support team is responsive and always available to help with any queries.

Truefitt & Hill India
India
About 1 month using the app
March 20, 2025

We have been using Bitespeed for our clothing brand since the last 6 months to connect , market and address our customer queries. Bitespeed has proven to be a great & all encompassing CRM tool that is very user friendly and has been designed intuitively to a D2C business needs.

It helps us manage all our communication platforms seamlessly in an organised manner all in one place like no other tool. The automations have been a game changer for our customer support. Bitespeed features have also helped us put more information and control in hands of our customer thus building trust for our business.

The business and support team is additionally prompt to respond to our needs with a hands on approach.

KUSHNI
India
6 months using the app
Edited February 6, 2026

Never use this app, and don’t be misled by the 5-star reviews.

They ask for reviews while you’re still on the free trial and promise a lot of support and features. But once you actually start using the app, the experience goes downhill fast. Their customer support is extremely poor and unhelpful.

The app itself is disappointing, but what’s worse is their billing and invoicing process. We recently received an email about a “pending invoice” for the trial period, even though we had already stopped using the app. We also had a deposit balance available on their dashboard, and we simply requested that it be adjusted in the final invoice.

Instead of resolving it properly, they came back three months later with an invoice for the trial period and even marked invoices as paid incorrectly. After we raised the issue, they blamed it on “technical glitches.”

Overall, very unreliable service and billing practices. I would not recommend this app to any serious business.

Solacely
India
10 months using the app
March 19, 2025

Bitespeed has been a game-changer for our CRM and WhatsApp marketing! The platform is user-friendly, seamless, and has significantly improved our customer engagement. Their support team and account manager are always available, responsive, and extremely helpful. The software itself is easy to use and has made our marketing efforts much more efficient. Highly recommended for any business looking to streamline their communication and boost sales!

Raisin
India
3 months using the app