Reviews (407)

Overall rating
4.6
Counts per rating level
  • 92% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants use this to turn WhatsApp into a high‑ROI sales and retention channel, citing strong results from abandoned cart recovery, broadcasts, and automated journeys. They like having WhatsApp, SMS, email, RCS, AI voice, chatbots, and support in one dashboard. Automation for COD/RTO reduction, order updates, and follow‑ups is praised, as are smooth Shopify/Klaviyo integrations and proactive support that helps design and optimize flows.

March 18, 2025

We have been using Bitespeed for over three years to automate our retention journeys and manage our entire WhatsApp communication with customers—be it through chatbots, pop-ups, or direct interactions.

The team is incredibly supportive, always helping us make the most of the platform. They continuously add new features to enhance the effectiveness of our efforts.

We are extremely satisfied with their service. Kudos to the team for their dedication and innovation!

Barosi
India
About 3 years using the app
March 17, 2025

I’ve had an incredible experience with the BiteSpeed app! Their service is top-notch, and the team is extremely responsive. Whether it’s handling customer interactions or managing orders, BiteSpeed has streamlined my business operations effortlessly. Highly recommend for anyone looking to enhance their e-commerce support!

Lash It Out
United Kingdom
14 days using the app
March 17, 2025

Bitespeed feels like part of our own team!
Their account managers are always available, quick to respond and bring fresh ideas to improve our campaigns. BiteSpeed keeps evolving, adding new solutions over time to make WhatsApp marketing even better.

Their omnichannel automations across WhatsApp, email, SMS and Push, along with Micro-segmentation, has helped us boost revenue and increase engagement.

If you're looking for a reliable and featurerich CRM app for Shopify, Bitespeed is a no-brainer!

Saundh
India
8 months using the app
March 14, 2025

The support team is absolutely the best! They get back almost immediately with help. The product also keeps upgrading every few weeks based on feedback and use case. Retention for a D2C brand is a key marketing channel and Bitespeed helps you achieve high ROIs with their inputs from experiences gained from other brands.

atoddlerthing
India
Almost 2 years using the app
March 13, 2025

Bitespeed is a solid tool with AI capabilities that can drive great results for retention. The experience has been seamless so far & we feel there is a lot of potential for us to explore with Bitespeed. The support from our account manager has been amazing along with smooth onboarding and assistance.

Kiro
India
About 2 months using the app
March 12, 2025

We are a Dubai based retail brand, using Bitespeed services.
It has been a pleasure working with the team to build our internal omni-channel dashboard. Kaushambi, Aditya and the team has been very very helpful.

If you are a start up, this is a great software plugin to work with.

Curate Home Dubai
United Arab Emirates
2 months using the app
March 12, 2025

We've had a great experience using Bitespeed for our Shopify store. The app makes it easy to automate WhatsApp marketing and customer support, helping us engage with our audience more effectively. The flows are intuitive, and the team is always responsive to queries. Highly recommend for brands looking to streamline communication and drive conversions!

Ludic
India
9 months using the app
March 12, 2025

We've been using Bitespeed for our WhatsApp marketing and chatbot needs, and it has truly transformed how we connect with our customers. The platform's all-in-one approach makes it incredibly easy to manage our Whatsapp quires The team at Bitespeed, especially Kaushambhi, Rachit and Aditya have been super helpful, providing tailored solutions and support whenever we need it. Thanks to Bitespeed, we've been able to engage with our customers more efficiently, automate responses, and drive better results in our marketing campaigns. Highly recommend!

CHUPPS
India
25 days using the app
March 11, 2025

Extremely good service. The product though has a complex mapping system that makes it rather difficult to do it on your own. The team however is extremely handson and assists you every step along the way. The app functions brilliantly and provides a good over all integrated service.

soulworks.co
India
5 months using the app
March 11, 2025

Great app, and more importantly, fantastic support. Shout out to Suhasini, the founder Vinayak, and of course Sunil and Tanul for their incredible support. Bitespeed is a must have for all ecommerce businesses who want to tick all their boxes with WhatsApp marketing through well crafted and timed journeys.

Headphone Zone
India
8 months using the app