Reviews (381)

Overall rating
4
Counts per rating level
  • 72% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a strong all‑round solution for subscription businesses, from simple “subscribe and save” to clubs and wholesale. It’s praised as easy to set up, reliable long term, and flexible for many niches. Key features include customer self‑service, bulk price updates, and subscription group management. Many highlight fast, knowledgeable support for onboarding, migrations, customizations, and theme integrations, especially for small to medium businesses.

March 12, 2021

Excellent support from Nir! Best app for anyone doing subscriptions. Very easy to handle and simple set up.

Browny Coffee Roasters
United States
6 days using the app
Bold replied March 12, 2021

Thank you for your review. We are so happy that Nir was there to help you and we are super excited to see your subscription launch!

June 27, 2023

The app has been great! I had one small issue and Esha was super helpful and fast getting everything fixed!

TERRA
United States
25 days using the app
Bold replied July 4, 2023

We are so happy to hear you are enjoying Bold Subscriptions! The team is always happy to assist with roadblocks that come up. We'll be sure to pass along your kind words to Esha. Thanks for choosing Bold!

July 15, 2021

Great customer service and awesome app for subscriptions! The app alone is worth it for the customer service.

The Flower Market on 7th
United States
6 months using the app
Bold replied July 16, 2021

Thank you so much for the kind words. We really appreciate your business and we will be there when you need us. Thanks for choosing Bold!

September 14, 2021

Kelsey provided great customer service and support and fixed the issue that I was struggling with. Thank you!

Humble Brands
United States
10 months using the app
Bold replied September 14, 2021

Thank you for the review. We are so happy that Kelsey provided you with the support you needed to fix the issues you were experiencing. Thank you for choosing Bold!

April 1, 2021

5 stars for customer service - Jericho, has been very helpful answering questions during the Version 2 setup.

Pet Friendly
United States
About 2 months using the app
Bold replied April 5, 2021

Thanks so much for the rating. So happy that Jericho was able to help you with the set up of the app. Thank you for choosing Bold!

March 15, 2023

Brysen was really helpful, answered all my questions immediately - really pleased with the subscriptions so far.

Mouldd
United Kingdom
1 day using the app
Bold replied March 15, 2023

Thanks for writing in with your review. We agree, Brysen is indeed a support superstar--we will be sure to pass along your kind words! We are so glad to hear you are pleased with the app. Thanks for choosing Bold!

November 8, 2021

Excellent product and phenomenal customer service. Gagandeep and the team are always on point. Highly recommended

BW Blacksmith
United States
5 months using the app
Bold replied November 9, 2021

We appreciate the kind review. We are so happy that Gagandeep and our support team was there to support you. Thank you for the recommendation!

November 27, 2020

Usman has been very helpful, twice. The app is now set up; I'll have more feedback about the app within one month.

O-FIVE RARE TEA BAR
Canada
18 days using the app
Bold replied December 2, 2020

Thank you for your review. We are really glad that Usman was there to help you and very excited that Bold subscriptions is ready to go on your store! We are always there to help if you need us.

August 30, 2021

Nir was a huge help in getting the matter at hand fixed quickly and efficiently. We appreciate the fantastic help.

Archer and Olive
United States
7 months using the app
Bold replied August 30, 2021

Appreciate the review! Kudos have been passed along to Nir. Thanks for choosing Bold.

June 3, 2021

Great app and customer service is on point! Always happy to help and quick with a resolution! Shout out to Jericho!

Mainstreet Collection Online
United States
3 months using the app
Bold replied June 3, 2021

Thank you for the review! We are so thrilled that Jericho was there to provide you with the help the you needed. Thank you for choosing Bold.