Reviews (119)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants use this app to let customers build custom boxes and bundles for gifts, hampers, pick‑and‑mix, and kits. They report higher average order value and praise its flexible multi‑step rules, large catalogs, accurate inventory, and form fields for messages and dates. Design is clean and easily on‑brand, setup is quick, and support is frequently described as fast, proactive, and willing to implement custom tweaks.
Refine
-
By rating
There's pretty much only one rule for software: if you're going to significantly change it, you need to warn your users with plenty of lead time. That's doubly true if you're removing a core feature.
-
This app no longer works with subscriptions, an absolutely core feature. Not only that, but they promoted this update for months via email, and never once mentioned that subscriptions would no longer be supported.
-
In fact, this very app page currently promotes the app as supporting subscriptions, which is false. They haven't even bothered to update this page.
-
Go to their website and search the term "subscription." What do you find? No mention anywhere that subscriptions are no longer supported.
-
After their update broke this core function of our website we spent days reaching out to them trying to figure out how to fix it, only to have our issue finally escalated to then be told 'yeah that features gone.'
-
No remorse, no apology, no 'oh oops, in our weeks of spam emails about this major update we forgot to mention that a core feature would be removed, sorry about breaking your website.'
-
It's obvious that they prioritized keeping clients paying over informing their clients, and decided to go for a "so sorry that happened" approach over a "heads up this is what's coming" approach.
-
Even if there is no way to continue to support subscriptions based on the new API (doubtful but let's assume) they should still notify everyone in advance that subscriptions will no longer be supported, it should be stated on their website at least somewhere, and it should be on this very app page, and certainly should no longer be promoted as supporting subscriptions on this page (!).
-
Sadly, I would not recommend trusting your business to this team, as there is no knowing when they'll pull the rug out from under you and your customers, and their practices of misrepresenting their features here as I type this, in addition to their decision not to forewarn users that subscriptions would be broken, are both inexcusable for any app.
[UPDATED REPLY] Thanks for taking the time to write this honest review. I'm truly sorry about the poor experience you've had since our major upgrade. I know we've lost your trust, but we've still reached out to you by direct email to see if there's anything we can do to improve and hopefully fix the situation.
Hannes Bez | Director of Customer Experience
[PREVIOUS REPLY] Thank you so much for your wonderful review! This is one of the best reviews we've received so far, and we appreciate your input. Your feedback and suggestions are highly valued as these are what help us continue to improve our app. Hopefully, we'll be able to implement the changes in our next update.
There are no words to express how grateful we are for your candid feedback. Please let us know if you require assistance; you know how to reach us! Cheers
Instead of the order coming through with the individual SKUS, they get added as "Notes" to some randomly generated new SKU. Way to ruin inventory tracking and make it impossible for fulfillment. STAY AWAY
Hi Peter,
This is Sharky, Team Supervisor here at BoxBuilder.
I understand you're frustrated with the issue you've encountered with inventory tracking. We'd love to help you out and get this sorted! This is a common issue that our merchants encounter when the app is not properly set up.
I've reached out to you through e-mail to offer assistance and figure out how we can get this fixed. I hope to hear from you soon!
Respectfully yours,
Sharky
Team Supervisor - BoxBuilder
We have looked at soooo many apps to find the one that fits our needs perfectly. This is by far the cleanest looking, easiest to navigate that we have found. Ron was AWESOME in quickly helping me figure out a couple minor issues I was having (after another rep gave me a canned 'this is not possible with the app' response). I appreciate the extra effort taken and am thrilled that this app is going to work. Thanks Ron!
Thank you for this great review! Happy we're able to help set you folks up for success. :)
I use this app to create an experience for customers where they can feel like they are packing their own gift box to spoil someone special in their life. I've had very good support from the team with giving advise on how to use the app best. They even take the time to do video calls and screen sharing at a time convenient to their customers - even if that means very early hours for them.
Update: More than 3 years using this app and there’s just nothing else like it. Great user experience. The team makes the effort to understand their clients crucial features and assists to make sure the app works perfectly. Very happy! Thank you
So happy we were able to help you!! As past merchants ourselves, our entire goal is to make your job easier. We use the early mornings as an excuse for more ☕ !!
DO NOT DOWNLOAD - THIS APP IS NOT SUPPORTED.
From Shopify:
"BoxBuilder: DIY Product Bundle is currently unsupported...it may not work as expected until the developer updates it. You can contact the developer for support or uninstall the app and find an alternative in the Shopify App Store."
We've had this installed since October and it has gone down multiple times for large swaths of time. Their latest patch fails to load or fix the issues. Customer's are building boxes and then left hanging (it never actually gets to the checkout point),
Super disappointed in the product and the "customer service".
We're actively looking for a new app as there are/were too many problems over an extended period of time. Save yourself the aggravation and avoid BoxBuilder: DIY Product Bundle by Staytuned.
Thank you for your honest review. We've clearly let you down here. I'm sorry about that. I'll be reaching out to you personally to see if we can turn this experience around for you.
I do want to note here that the message you're seeing from Shopify in your store admin that BoxBuilder is "not supported" refers to the fact that our app is currently making an API call to an unsupported endpoint (which will be fixed very soon). It does not mean that we do not offer support for the app. We definitely do offer customer service and support.
That said, after reviewing your tickets with us, I agree that our support crew was not responsive enough to your needs. That's not the standard we set for ourselves. Again, I apologize. I hope you'll give us another chance to address the issues you've been struggling with.
Best regards,
Hannes Bez
Director of Customer Experience
I would not recommend. Really poor support (none). Although one of my questions was answered, the lack of support was dreadful. No answers for hours (at all) and the function does not work to book a 121 session. Total silence when I had quite simple queries. Have gone with a different app that can support me.
We’re really sorry to hear about your experience. Our team did reach out several times to offer help and troubleshoot the issue, but we haven’t heard back yet. We’d still love the chance to make things right — if you’re open to it, please reply to our email or reinstall the app so we can take another look and get everything working smoothly for you.
Thank you to Lauralynn who was an incredible help in restructuring my bundle! The app works seamlessly, highly recommend!
Hi there Letterboxliquorice and team!
Thank you so much for your amazing review! We’re so glad Lauralynn could assist you with restructuring your bundle.
Your recommendation means a lot to us, and we’re here if you need any further support!
They have been very helpful in trying to get the newest Bundler Builder app to be as effective as it can especially before for the holidays. They let us know if our requests are something that they can help improve on their app or if they are limited by Shopify parameters.
Hey there Made In Washington and team!
Thank you for your kind and detailed review of our app! We’re thrilled to hear that you're enjoying BundleBuilder and appreciate the hard work we put in to support you.
If you have any questions or need assistance, please don’t hesitate to reach out. Thank you for choosing BundleBuilder!
Support was super helpful in setting up our bundle! App is also really useful if you want to set up a bundle which has a fixed cost.
Hi there Collective Arts Brewing and team!
Thank you so much for your kind review! Your feedback helps small businesses like us and we really appreciate your support.
If you need help with anything else, you know where to reach us!
Super fast and helpful customer service team!
Hi Greenify Co. and team!
Thank you so much for the wonderful review! We're glad that you received prompt support from our team. They'll surely be hyped to see you feedback!
If you need help with anything else, you know where to reach us!
