Reviews (119)

Overall rating
4.1
Counts per rating level
  • 78% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants use this app to let customers build custom boxes and bundles for gifts, hampers, pick‑and‑mix, and kits. They report higher average order value and praise its flexible multi‑step rules, large catalogs, accurate inventory, and form fields for messages and dates. Design is clean and easily on‑brand, setup is quick, and support is frequently described as fast, proactive, and willing to implement custom tweaks.

September 4, 2024

This app works but what is even more amazing is the customer service - I never really write reviews but the service was so awesome, I just had to take the time to comment. I spoke with Zach and not only was he helpful, he went ahead and did the changes for me. Thanks guys. Great app.

Berry & Brine
Canada
6 days using the app
Staytuned replied September 6, 2024

Hey there Berry & Brine team!

Thank you so much for sharing the amazing experience you had with Zach! He's a wonderful and helpful person, we're really proud to have him on our team.

If you need any help or have additional questions, please don't hesitate to reach out to us!

July 31, 2024

The guys couldn’t have been more helpful during our set up. Any small issues were resolved straight away and we’re really looking forward to using bundle builder on our store

Lylehill Farm
United Kingdom
3 months using the app
Staytuned replied August 2, 2024

Hey there Lylehill Farm and team!

The team had a wonderful time help you out! We're glad that we were able to fix everything during set up. We will continue to work on improving your experience.

Please feel free to reach out to us again if you need any help. Thank you for choosing Bundle Builder!

June 25, 2024

Really straightforward app to install and set up; great upgrade and excellent customer service - wouldn't hesitate to recommend!

Irish Design Shop
Ireland
About 2 years using the app
Staytuned replied June 26, 2024

Hi there Irish Design Shop and team!

Your recommendation is highly appreciated! We're glad that you had an amazing experience with our app and the customer service we provide. We will continue to work hard to improve our service.

If you need any help or have questions, you know where to reach us!

June 8, 2024

After the new release, the app is not supporting to any 3rd party payment gateways. Also support is very bad and not helpful.

BoxUp Luxury Gifting
India
Over 1 year using the app
Staytuned replied July 1, 2024

Hi, thanks for your review. We are now using the Shopify Bundles API, which only works with Shopify Payment processing. We will ensure to communicate that to our merchants in the future. We are here if there is anything we can do outside of this to help you!

May 24, 2024

Solid app. I usually dont have a problem and if there any glitch, developer takes care pretty fast any issues.

Yuti Gift Box
United States
11 months using the app
Staytuned replied May 27, 2024

Hey there Yuti Gift Box and team!

Thank you so much for taking the time to leave us a review! Your support helps us a lot and we appreciate it a lot.

If you need any assistance, you know where to reach us!

February 20, 2024

Easy to use and very helpful customer support agents! I had an issue adjusting the shipping price for a bundle and one of their agents walked me through the process. He even recorded a video for me to follow. (shoutout to Rafael) Very satisfied with the app!

Knock Thrice
Canada
5 months using the app
Staytuned replied February 22, 2024

Hey there Knock Thrice team!

Thank you for the amazing review! We're glad you found our app easy to use and that Rafael provided exceptional support. He'll be thrilled to see this review!

Please let us know if you need further assistance, we're here to help!

November 13, 2023

Have a issue with the local authority to displace price with taxes. After a few round of discussion, the team came out a prompt solution. The team are supportive and helpful! Superb!

TastySnackAsia
Singapore
Over 1 year using the app
Staytuned replied November 22, 2023

Thank you for the review. It was truly our pleasure to help you, and we are here to support if you have any questions in the future!

November 6, 2023

Honestly been great! It is a key component on how people order through my website. Never had any problems with the app. Highly recommend !

Dave's Meal Prep
United States
Over 2 years using the app
Staytuned replied November 15, 2023

Thank you, Dave! It's been an honor to have been a central part of your business the past few years. We love the creativity you've used to make our app work so well as a tool for ordering custom meal boxes. We are always here to help as your business keeps growing!

November 7, 2023

Excellent app! Works great for our customers to create their own 12,24, or 48pc box of hand selected chocolates. Easy to use, easy to install, great customer service, very happy with this app for our store. Highly recommend!

Dorinda's Chocolates
United States
Over 2 years using the app
Staytuned replied November 21, 2023

Thank you! It's been our honor to support your biz the past few years. As chocolate lovers, we know how special it feels to be able to curate a personalized box of chocolates!

We know what is on our holiday wish list!

September 15, 2022

Simple and straights forward. customer service is quick to respond. Nothing to complain about.......

GuideFlies.com
United States
1 day using the app
Staytuned replied September 19, 2022

Thank you guide flies! We hope our app helps your customers make their perfect kit! After all, fishing is all about having the right equipment, right? 🎣

If you need anything, we are happy to help!