Captain Shipping Protection

Captain Shipping Protection

Reviews (313)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this app as easy to set up with a clean, intuitive interface and a highly customizable, professional-looking cart widget. Many highlight extremely fast, hands-on support for setup, theme conflicts, and customizations. Merchants like the self-managed insurance model that boosts revenue and AOV, often saying it pays for itself, and report reliable handling of lost, damaged, or stolen orders that increases customer confidence.

August 14, 2026

Perfect

Vylene
United States
23 minutes using the app
August 14, 2026

Very helpful and friendly staff

ComfortBilt
United States
18 days using the app
August 5, 2026

fast and helpful CS good app easy to use

BlueOrganics
United States
14 minutes using the app
July 29, 2026

quick and efficient

OHBUBBLES.co.nz
New Zealand
About 2 years using the app
July 20, 2026

Everything is fine!

OnaQ360
United States
About 1 hour using the app
June 25, 2026

5star for the customer service

Nivora
Italy
1 day using the app
September 4, 2026

good job

zarvolighting
Hong Kong SAR
About 3 hours using the app
April 27, 2026

App is exactly what I was looking for. Super fast and helpful support when some customization was needed. Thank you!

Bitsy Zoo
United States
6 days using the app
February 1, 2026

We have been using Captain Shipping Protection since the very early days they provided this app and are super happy. It has helped us offering a valuable offer to our customers that provides them with confidence that their orders arrive safe and if something should happen during transit that they get priority resolution and either a refund or a replacement product without any hazzle.
The support team is super responsive and if we have any questions are getting us answers straight away!

Tico Coffee Roasters
United States
Almost 2 years using the app
December 22, 2025

This app is easy to install. The support help is immediate and professional. We are very satisfied with Captain to say the least! Use these guys to create an additional revenue stream and ensure your customers' get the peace of mind they deserve when ordering from your shopify store.

Woods Wholesale Wine
United States
About 2 months using the app