Captain Shipping Protection
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
Reviews (313)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this app as easy to set up with a clean, intuitive interface and a highly customizable, professional-looking cart widget. Many highlight extremely fast, hands-on support for setup, theme conflicts, and customizations. Merchants like the self-managed insurance model that boosts revenue and AOV, often saying it pays for itself, and report reliable handling of lost, damaged, or stolen orders that increases customer confidence.
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This App killed my conversion rate from 2.7% to 0.7% I don't know what happened but I uninstalled it after 1 day - please refund
Thank you for your feedback. We’re really sorry to hear about the drop in your conversion rate 😔. We always aim to help merchants improve their store performance, and your experience reminds us how important it is to consider each store’s unique audience.
We truly appreciate you sharing this with us — it helps us learn and do better for all our users.
Warmly
Great app. Pays for itself many times over every month. Just had a glitch caused by a shop update, and they were very fast to fix it and get it back up and running.
Google is flagging API calls made by this app as malicious. They killed all of our google ads after installing this app. Support did not respond.
Hi,
Our team sincerely apologizes for the inconvenience caused. However, I would like to clarify that we were mistakenly flagged, and our system is now fully functioning without any suspicious material. I previously sent you an attachment for further explanation. Kindly take a moment to review it.
We are eager to resolve this misunderstanding at the earliest and would appreciate your assistance in this matter.
Please allow us a chance to have you response:(
Sincerely,
Captain Insure Team
Definitely a good app to have to increase AOV. 24/7 customer support is a big W as well.
Only downside is you can only have the Insured Shipping on the cart page. You need to have a Shopify Plus plan to be able to add it to the checkout page - meaning many customers will not see it as they go straight to checkout.
Too bad this APP does not work with other discount APPs on Shopify stores.
It over rides the discounts. That unfortunately is a SHOPIFY issue in the design. Maybe Captain Shipping can get this figured out with SHOPIFY. I would gladly use the service.
I'm loving this app so far. It's super simple, so I'm sure you could implement something similar yourself by editing your theme, but I don't know how to do that!
Support has been incredibly fast, and this upsell widget already beats the "real" insurance provider I used in the past. Now I just offer the upsell and use that money to replace lost packages. It's so much better than having to file a claim that often doesn't pay out.
Very easy to set-up, began collecting premiums immediately.
I was previously using a 3rd' party funded shipping coverage provider and didn't like that they kept all the premiums and only gave me 20% of what was left over, but they didn't actually cover any of the risk - they just subtracted claims from what was collected from premiums, and if claims were more than premiums they held that difference against you for the next week.
Captain Shipping Protection allows you to run your own coverage. You set your own rate, collect the premiums and keep anything that isn't paid out in claims. This is exactly what I was looking for, and I'm very satisfied with the service and am happy to pay the monthly fee as it's already paid for itself 7x over in the first week since downloading.
Highly recommend this app for all shopify stores.
Didn't integrate with my store. Reached out to customer service but they kept me going in circles telling me to enable it. I did enable it and it wasn't showing up, app said it wasn't compatible with my store, and they kept telling me it was fixed when it wasn't. This shouldn't be so difficult.
Dear Crimson and Clover Studio team,
We sincerely apologize for the recent issues you've experienced using our app.
1. Currently, our technical experts have specially adapted the widgets for your store theme and third-party app, and ensured that the widget can display and run perfectly in your store shopping cart.
2. Please trust us, we have successfully implemented widget for many users and helped them successfully earn a lot of extra profits. We listen carefully to every user and are committed to making you 100% satisfied!
We have sent you an email and sincerely look forward to hearing from you~
Best regards,
Captain Insure Team
I had a couple issues with integration. I got FAST help and this app is SO SIMPLE. All I wanted as absolute simplicity for a quick AOV booster and a cushion for our 1% error factor. With this app doing it's thing, we should always come out ahead on customer claims and we will also be able to filter out the folks who didn't opt in for a more streamlined and defined yes/no process for replacements.
A bit expensive for a small app, but it's the one I could find for this. Simple and elegant.
I would like it if the staff could help with small customisations that are not available in the app. Anything I asked about, they just said they can't do it.
