Captain Shipping Protection
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
Reviews (314)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app is easy to install and start collecting premiums right away, with a clean, fast interface. Support is praised as extremely quick and helpful, often fixing issues or customizing widgets within minutes via live chat. The shipping protection is seen as reliable, boosting customer confidence and simplifying lost or stolen order claims, while generating extra revenue, increasing AOV, and letting merchants keep unused premiums.
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This app is great for adding shipping insurance to orders. Our only issue is that the insurance shows up as a listing. It shows in review request emails and some customers leave product reviews under the shipping insurance listing. Other than that it's been great!
Textbook bait & switch, advertises all of the cool features like Shopify Plus Checkout embeds, in their $11 per month plan that includes "All features & Unlimited orders"... and the first thing you see when you install the app? That the plan that actually includes all the nice features is over 4x the cost of the only advertised plan. Additionally, they advertise percentage based rates but this functionality is very limited and not available for Shopify Plus Checkout embeds at all. There are much better apps out there, easy uninstall decision for us!
Hi there,
This is Captain Insure Support. I hope you're doing well!
I am reaching out to let you know about our latest update - the feature to set a percentage price for Shipping insurance on your store's checkout page. If you wish to utilize this feature, please don't hesitate to reach out to us whenever you need.
Best Regards,
Captain Insure
Awesome Customer Service.
New features have been added to make it work better for our store and the new 1 page checkout by Shopify.
Over $3000 raised in past 60 days which well and truly covers costs of items damaged or lost by Australia Post.
Can highly recommend this app.
Great customer service - fixed an issue for me promptly
mig the goat helped me out supa fast
I haven't had a claim denied yet! They do what they say!
The best! Real-time support and able to gave us immediate solution :)
Was incredibly helpful with resolving an issue I was having with displays. Thank you.
Good and fast support, highly recommend the app
Very good app, very helpful for managing stolen orders.
