Reviews (132)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app effectively reduces chargebacks and protects payment processor accounts with fast early‑dispute alerts and configurable auto‑refunds. Many report chargeback rates near 0%, direct savings on fees and reserves, and smooth onboarding across multiple stores. The dashboard is described as clean and transparent on pricing, and support as fast, hands‑on, and helpful with setup, customization, and connecting card providers.

May 25, 2026

This company helps you to save money like $30 on two orders you otherwise had to pay.

Emma & Rose Cape Town
Netherlands
About 1 month using the app
March 24, 2026

What an awesome tool! They help me prevent my business from dying and thus i can keep scalling without the worries of getting shut down. I really recommend them

Vltava Couture
United States
About 1 month using the app
March 7, 2026

very satisfied with chargeback io compared to other providers

Everley & Finch
Netherlands
23 days using the app
March 3, 2026

Really solid app. Gets the job done and keeps shopify payments alive. :) recommend.

Marelia
United Kingdom
2 days using the app
February 9, 2026

Great support!

Jones & Smith
Hong Kong SAR
11 days using the app
February 6, 2026

Best App for chargebacks!

Sartoria Positano
United States
20 days using the app
February 4, 2026

I just finished speaking with Jack. With my questions he was extremely helpful in explaining not only the functionality of the app but also how important it can be to the life of my store on Shopify.

Vibrovia
United States
About 1 hour using the app
Edited August 5, 2025

Great app, and more transparent than other apps like chargeflow. Recommended!

Baxalene
United States
11 days using the app
Chargeback Solutions FZCO replied July 16, 2025

Thanks for updating your review. Super happy we could sort this out!

If there’s ever anything else you need, just reach out.

May 12, 2025

Very usefull app, life-saver for your payment processor !

MORNINGTON BOUTIQUE
Hong Kong SAR
About 2 months using the app
February 10, 2026

a really clear app and a good customer service!

elizabeth & rose
Netherlands
6 days using the app