Reviews (132)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants say this app effectively reduces chargebacks and protects payment processor accounts with fast early‑dispute alerts and configurable auto‑refunds. Many report chargeback rates near 0%, direct savings on fees and reserves, and smooth onboarding across multiple stores. The dashboard is described as clean and transparent on pricing, and support as fast, hands‑on, and helpful with setup, customization, and connecting card providers.
Refine
-
By rating
Really good
Thank you, we're glad you think so!
Quick support help with setup. Works great.
Very good experience, relative to other solutions I've tried. This is clean, not overcharging you and I genuinely have nothing bad to say. I like it and would recommend!
Thank you for your review. We're really glad you've had a positive experience with us.
Great experience so far. The support team was very helpful and guided me through the entire setup process. Grace was especially helpful, patient, and quick to answer my questions. The setup process was straightforward and the support has been excellent. Highly recommended!
Thank you for such a great review. We love hearing that you found the setup process so easy and the support helpful
Chargeback.io has been super helpful for managing Ethoca alerts and reducing potential chargebacks for my Shopify store. Setup was smooth, support is responsive, and the system works as expected. Already helped me catch and refund orders early before they turned into disputes. Great experience so far.
Quick to set up, easy to use and to understand. This is the actual key to keep your Shopify payments chargeback rate at 0%
Thank you, Sophie! We're so glad you found the set up process easy.
The support was very friendly and fast, really try to solve my problem! I'm really happy overall.
Thank you, we're glad the team could get your issue sorted quickly.
very good support
Thanks, Isabella. We're very happy to hear this!
Very good! This is a nonnegotiable app for every store.
Very good customer support and also quick and easy account setup. Would recommend Chargeback.io above others.
