Reviews (132)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app effectively reduces chargebacks and protects payment processor accounts with fast early‑dispute alerts and configurable auto‑refunds. Many report chargeback rates near 0%, direct savings on fees and reserves, and smooth onboarding across multiple stores. The dashboard is described as clean and transparent on pricing, and support as fast, hands‑on, and helpful with setup, customization, and connecting card providers.
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Great product, very easy to use and helpful support.
Excellent help from Andreas! he helped me setup everything i struggeled with in chargeback.io. I now have learned the basics i need to know and he was very patient with me. i definetly reccomend.
Thankyou!
Great service! Works amazing for our business for refunding chargebacks before they happen! Customer service is also phenomenal.
Great support! Got everything working quick.
Great app, super functionality. Super great support. Appreciated the call with Roudy, he knew everything and all works well, thanks a lot :)
Support is amazing, I had an issue which got resolved pretty quickly even though it was a bit complicated.
Also had a call with a sales director which helped and ressaured me that everything is working perfectly fine and if I needed any help to reach out once again!
Highly recommend this app!!
This company has no customer service, takes ages to get someone. Every time you need them, it's impossible. Now I have uninstalled and am moving to another company and need them to release the descriptor, but they are ignoring me and not replying back. I will have to contact all relevant parties and Shopify also, as this is bad to treat their clients this way.
I’m really sorry you had to wait 1 hour before we could begin helping you. As soon as we saw your request, we started unenrolling your account.
It must have been frustrating when our support team was offline during that time. We are currently hiring more support members to fix this issue asap.
Very friendly, very fast and very efficient service. Perfect partner if ypu really wanna scale your business. They always listen and come up with a great solution. Can only recommend to work with them.
Great service, does exactly as said. Cheaper alerts than other apps and lots of help from the support team if you run into any issues, highly recommend.
Very Polished App, Good instructions, easy to understand and i know it will save a lot of chargebacks in the future. Worth having installed if you want peace of mind. Would rather pay the $15 alert fee and auto refund, then pay $15 chargeback fee and risk holds on merchant account. Makes sense to me.
