Reviews (132)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app effectively reduces chargebacks and protects payment processor accounts with fast early‑dispute alerts and configurable auto‑refunds. Many report chargeback rates near 0%, direct savings on fees and reserves, and smooth onboarding across multiple stores. The dashboard is described as clean and transparent on pricing, and support as fast, hands‑on, and helpful with setup, customization, and connecting card providers.
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The customer support at Charback.io has been excellent. Grace, in particular, helped me resolve an issue quickly and efficiently, making the whole experience smooth and stress-free. The platform itself is clear and much faster than what we used before. I’d definitely recommend it if you want to handle chargebacks properly.
Pretty awesome experience so far. Implementation has been fairly easy. Very helpful staff and quick to respond.
Great app, already put some chargebacks off for us. Also Jack from the customer support team was really helpful!
This app works perfectly. The country where I sell has a high percentage of chargeback rate. This helps me deal with potential issues coming from the card providers. Jack was also very helpful via chat
Grace is awesome! Had some issues with setup and had them on a call within 24 hours to help right away.
Amazing!
I've tested other chargeback apps before and this is by far the best. Great customer service!
A Perfect solution for busineeses to reduce their chargback rate and built a trusted partnership with their payment proccesor . i hope i knew you before this month !! thank u guys for this solution.
Ive tested different chargeback preventions and this one actually works + no crazy fees. Support is great and fast too.
Great experience so far, they are very friendly, helpful, and quick to respond to any questions I have. Nice UI, transparent billing, and easy to set up. I highly recommend Chargeback.io.
