Chargeback: Auto Prevention

We've had a very positive experience using Chargeback.io. The platform makes it much easier to manage chargebacks in an organized and efficient way. Everything is clearly structured, which saves a lot of time.

The system helps reduce stress around chargebacks and allows our team to stay focused on running the business.

Overall, a very useful tool for any online store dealing with payment disputes. Highly recommended.

Chargeback.io revelou-se uma ferramenta indispensável e uma verdadeira mais-valia para a minha loja no Shopify.
Muito bom!

Chargeback has been one of the easiest tools I have ever set up for my business. The entire onboarding process was extremely fast and straightforward, and I was able to get everything connected and running without any complicated steps. Within minutes I had the system working exactly how I needed it.

What really stands out though is their support team. Any time I had a question or needed clarification, their team responded quickly and actually took the time to help instead of sending generic replies. They clearly understand how important chargeback prevention is for businesses and they make sure you’re fully set up to handle disputes properly.

If you run an online store and want a simple, effective way to manage and prevent chargebacks, Chargeback is a must-have. Fast setup, powerful features, and a support team that genuinely cares about helping their users succeed.

You can’t easily cancel them — they’ve made it extremely difficult to remove your card, and the top-up amount is fixed and quite high, so you can’t change it. I strongly recommend that the team fix this and allow customers to choose their top-up balance and easily cancel any card they want. Otherwise, it feels sketchy.
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Update: I spoke with the team, and they have solved all my issues. They helped me unenroll and made the full balance refund, plus helped me understand how their system works. So, I'm changing my review to five stars and waiting for the update where everyone can easily unlink the card and manage the balances as they want, not with some requirements and minimum amounts. Thank you.

Great app for preventing chargebacks before they happen. Easy to set up, clear insights, and the support team is very responsive. Definitely worth it for any growing store.

Not sure how they got a 4.9 star review, but this system is junk!!

What they don't provide on the information, is that they only cover orders placed after you sign up and activate with them.
So if you have a customer that placed an order prior, you then active their system, then you get a chargeback, they wont cover it. Even though you are all set up in their system. What a waste!!

And do NOT expect any help, they don't help you. They only let their "fine tuned" ai speak for them. This is per Roudys words.
And when he doesn't want to answer a direct question:
"Once again, if a customer has placed an order prior to our activation, then comes and files a chargeback after activation, you won't cover it."

It does not work!!
I received ZERO assistance in setting up, even after I messaged for over a week asking for help.
I got it all set up and active, and bing wake up to a chargeback.
They will ask you for all the customers information. So be informed about that, this is even after they have the timeline and everything.

Roudy is a grade A Smart+ss. He would rather talk trash than to answer a direct question why his system didn't work. He was asked 3 times, and he wants to answer with:
My stuff was active
Christy • 5mSeen • 5m
She just filed it and in less than 24 hours it went from a dispute to a chargeback?
Roudy • 5mSeen • 5m
Please.
Roudy • 5mSeen • 5m

Grace and Jack recently helped me with the setup, and it was a 5-star experience. They were patient, responsive, and made the entire process easy to understand. Their attention to detail was superb, and they ensured everything was set up smoothly. I highly recommend everyone to use Chargeback.io.

Great service, protection is working properly. Avoided many chargebacks already. Support is fast and extremelly helpful. Recommended!

Useful tool for any merchant.

I recently helped by Roudy — it was a 5-star experience! He was extremely helpful, friendly, and professional. I’ve been using Chargeback.io for about a year now and I’m still very satisfied with the service. The support is always excellent and efficient. Highly recommend!