Reviews (132)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants highly recommend this app for keeping chargeback rates extremely low, often near 0%, helping avoid reserves, restrictions, and bans. They value real-time Ethoca alerts, flexible auto-refund rules, and a clear dashboard with transparent per-alert pricing. Many say setup and migration from other tools are quick and simple. Support is frequently praised as fast, knowledgeable, and personalized, giving merchants confidence to scale and protect multiple stores.
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Easy setup and exactly what I was looking for: pre-dispute alerts only. Got Ethoca live within a day, and the step-by-step onboarding made enrollment, billing descriptors and auto-refund simple to configure. The dashboard is clean, pricing is clear per alert, and I like that you only pay when an alert actually helps prevent a dispute. Support was responsive and helpful over chat when I had a question about currency settings. Good fit for a store that wants to keep its chargeback rate under control and protect its payment processing.
Thanks, we're really glad the Ethoca onboarding and descriptor setup were quick and it's great to hear you found our support helpful.
We recently moved over to Chargeback.io from our previous provider, and so far the experience has been genuinely excellent. The setup and migration process has been much simpler than expected, and it’s been a relief to have proper chargeback protection in place without dealing with a complicated or confusing system.
What has really stood out is the support. I’ve been speaking with Roudy and Jean, and both have been fantastic to deal with. They’ve been responsive, patient, and genuinely helpful throughout the process. They don’t just give generic answers either they take the time to understand how your business works, what you need protected, and how to get everything set up properly.
For any Shopify store dealing with chargebacks, this app is honestly a must-have. It gives you peace of mind, makes the process simple, and helps protect your business without adding extra stress.
Moving providers was a big decision for us, but we don’t regret it for a second. Chargeback.io is straightforward, practical and easy to manage, and the team behind it have been amazing whenever we’ve needed help. This app is a must have if you are running a Shopify Store Highly recommend. <3
Thank you, we're so glad the migration was smooth, and our support team is really happy they were able to help!
Brilliant app and service from Grace.
Grace contacted me to make sure I was happy with the service and has been wonderful with explaining how this works, checking on chargeback alerts for the business and ensuring everything has been set up correctly.
With 2026 showing a rise in fraudulent chargebacks we have found this app to be a must in protecting our business and payment account.
We are very satisfied with the service and are very happy with our account manager Grace who's messages have been very supportive from set up to making sure everything is running correctly and our expectations are met.
Would recommend this company/app and as we have other businesses about to launch, will also be installing the app for those too.
Thank you so much for the kind words. We're really glad the check-ins and setup support have made a difference. We're looking forward to helping get your other businesses protected too!
I am getting double charged for being in NDRP program why dont they remove you from their RDR system if they know you get double charged?
Hi there,
We’re really sorry that this happened to you and for any frustration caused. Unfortunately, we do not have visibility into your NDRP enrollment and were therefore unaware of any duplicate charges.
You are very welcome to unenroll from RDR at any time. Please reach out to our support team at support@chargeback.io and let us know your account name so we can sort that out for you.
Overall good experience and easy onboarding. Love the layout of the dashboard but I ham having trouble understanding which orders refunds were sent for.
Thanks for the feedback. We're glad the onboarding was easy and you like the layout of the dashboard. We'll reach out to help clarify the refund tracking so that's clearer going forward.
Great platform for preventing chargebacks! Easy to set up, reliable, and gives us much more peace of mind. Highly recommended!
Thank you very much for your review! We're very happy that you found the setup process easy.
Great tool! keeps your chargeback rate low and makes sure that your payment providers keep working. A must have tool to have for your backend.
Thank you! We're glad you consider this a useful tool for your business.
Protected me from chargebacks before they actually hit my store. It's actually amazing, helping me to lower my chargeback rate with no extra work!
Thank you! It's great to know that we've helped you keep your chargeback rate low.
It successfully prevented a real chargeback. It definitely works.
Happy to hear that. Thanks for letting us know!
Chargeback.io is great for Shopify and prevents too many chargebacks piling up that would otherwise cause a payout reserve. I prefer to use it with a $100 threshold, anything above that I will submit a chargeback response. Its perfect for what I do.
Thanks Boncini! Great to hear the $100 threshold is useful for you
