Reviews (132)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app effectively reduces chargebacks and protects payment processor accounts with fast early‑dispute alerts and configurable auto‑refunds. Many report chargeback rates near 0%, direct savings on fees and reserves, and smooth onboarding across multiple stores. The dashboard is described as clean and transparent on pricing, and support as fast, hands‑on, and helpful with setup, customization, and connecting card providers.
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the support team is extremely helpful they answered every question i had, i was talking with Roudy and he walked me through everything and made the whole process 100 times easier. The app also looks incredible very easy to figure it out
Thanks Cristian, we'll pass this along to Roudy. It's great to hear he made the setup process easy for you.
(1st update) Changing from 1 to 3 stars a visa chargeback slipped through but working with support who is very nice and spent almost an hour working with me to see why and make sure everything is fully connected. Hoping to get everything resolved soon and update this review accordingly. As long as i know I am protected and future chargebacks aren't an issue I am very happy. Just want to know I am being protected as promised by chargeback.io with Visa and Mastercard transactions. (Will update again the moment I know this is working correctly)
great app prevented me from going over 1%, you can customize whether to auto or manually review. works flawlessly
Thank you! It's great to hear you are finding the app useful.
Works perfect and always helped me without any problems
That's great to hear! Thank you very much for your review.
Nice to use
Thank you, we're happy to hear this!
Very good experience, a super necessary application for anyone who wants to protect their payment provider account against chargebacks, and support is always available to help.
Thank you. We're happy to hear we could help protect your account, and the team's always here when you need us.
Great experience with Chargeback.io. The platform works well, and support has always been quick and helpful. Andreas and Roudy have been especially responsive and easy to work with whenever I’ve needed assistance. Recommended.
Thank you, we'll pass this along to Andreas and Roudy, glad they've made things easy for you.
Chargeback.io has been a great platform to work with. The app is very user-friendly and easy to navigate, making chargeback management much more organized and efficient.
What stands out the most is the exceptional support team. They are always quick to respond, helpful, and efficient in resolving any issues or questions we have.
Highly recommend Chargeback.io to any business looking for a simple and effective chargeback management solution!
Very good app!
Thanks, that's great to hear!
I had a problem with account set ups and Roudy was super attentive with resolving and clarifying my issues. Even hoped on a google meets call to explain everything to me, which i never have experienced it with any other custommer support agent/platform.
10/10.
Thank you for your review. It's great to hear that you found the support helpful and you were able to get those issues resolved.
