Reviews (132)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app effectively reduces chargebacks and protects payment processor accounts with fast early‑dispute alerts and configurable auto‑refunds. Many report chargeback rates near 0%, direct savings on fees and reserves, and smooth onboarding across multiple stores. The dashboard is described as clean and transparent on pricing, and support as fast, hands‑on, and helpful with setup, customization, and connecting card providers.
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I use this app for 2 of my stores and it is really something necessary to have. They do an amazing job with the alerts
Thank you for your review! We are glad the app is working well for both of your stores.
Excellent customer service, Roudy was very clear and professional during our call and explained everything so well. What a great team they have
We're really happy to hear you had such a great experience with our support team. Thank you for leaving us a review!
Chargeback.IO has been fantastic for our business. The automated refunds work seamlessly, helping us keep our chargeback rate low without manual effort. We love working with this platform!
They're great. Perfectly working. Probably by far one of the best fintech companies. And the best pricing in the industry. So just get it. It saved all my stores - I'd be banned ad all payment processors if it hadn't been for Chargeback.io
Thank you for the great review! We are very glad your experience so far has been positive.
Had my first "save" yesterday, installing Chargeback.io saves you a lot of trouble. Okay it does cost you a fee but that is better than CB fees and makes life less troublesome. Setup is quite straigthforward.
good service and helps to get lower cbr%
Great to hear we were able to lower your chargeback rate!
The service from Grace was very quick, basically immediate and helped me fix the problem. The only thing i'd prefer more is if you could automatically pay funds with your credit card instead of topping up.
This app is far superior than the competitors ive used. The customer service is exceptional, the coverage is exceptional, and im super happy I switched. I never have to look back at my billing to ensure I didn't get double charged unlike another competitor. They are my go to from now on.
Thanks Preston! We're really glad to hear how happy you are with our support and alert coverage.
Good but always ways to improve in billing and other details regarding invoicing and better analytics of the platform to have a better overview.
Fast response time for onboarding. Thanks!
You're very welcome! It's great that your onboarding experience was quick and easy.
