Reviews (427)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this app as easy to use and well designed for managing disputes and chargebacks. Many highlight fast, 24/7, highly personalized support and smooth onboarding with step‑by‑step guidance. The AI‑driven automation that builds and submits detailed evidence files is praised for saving time and improving win rates. Merchants value its customization, chargeback prevention tools, and peace of mind as their businesses scale.
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Carina was very thorough and had outstanding customer service skills. She explained the Chargeback process to me to ensure I was not confused by how they do business.
So far very helpful, and detailed. Juda was nice and efficient.
This app has been such a game-changer for my brand's operations! I reached out via email, and Boaz not only jumped on a call to help but went above and beyond multiple times. The support is incredible, and I honestly feel like this app deserves more than 5 stars. Highly recommend!
Great app! Couldn't be easier to install and let's us concentrate on running our business not responding to chargebacks.
horrible hidden fees. Edit: Now after I have ended it with them they harass me daily. When I say please leave me alone they say not until this review is taken off. They have put my phone number and business on scam calls. Horrible
Hi Philthy Blendz,
thank you for sharing this. The experience you've described does not reflect Chargeflow's values, and we take it seriously.
Our customer experience team has personally reached out to you directly to make sure your billing is fully transparent and every concern is properly addressed.
The Chargeflow Team
Very helpful with explaining the process step by step!. Happy with the call with Juda, he took his time to show me the steps and process for and against charge backs.
So far so good - the service is excellent and the onboarding is quite easy. Maria with support was super helpful.
Very good support from Juda and his team
Customer service is 10/10 ! Helped me to navigate a new chargeback - Thanks guys
Love this app. Saved us so many times and customer service is super responsive.
