Reviews (428)

Overall rating
4.5
Counts per rating level
  • 91% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this app as easy to use and well designed for managing disputes and chargebacks. Many highlight fast, 24/7, highly personalized support and smooth onboarding with step‑by‑step guidance. The AI‑driven automation that builds and submits detailed evidence files is praised for saving time and improving win rates. Merchants value its customization, chargeback prevention tools, and peace of mind as their businesses scale.

March 18, 2024

I strongly recommend using Chargeflow to handle all of your stores chargebacks. The way the handle responses is incredible with the extreme amount of detail they put forward on your behalf. Their customer service is also top notch and have responses to your questions in a matter of minutes. Cant recommend them enough!

Drive Protected
Canada
4 months using the app
February 14, 2024

Enjoy how well experienced you are and that we can get assistance with chargeback responses in a timely manner.

Thank you for everything you do!

DOT Compliance Services LLC
United States
2 days using the app
February 5, 2024

My first dispute won! I was surprised. I never won a chargeback before. Great App and service! I recommend to all the website for better protection.

NT Electronics LLC
United States
3 months using the app
October 2, 2023

Excellent service! Boaz and the rest of the team are super helpful, and the product itself is fantastic. Can recommend for anyone who wants to stay on top of their chargebacks and prevent them from initiating.

BabiMate
United States
29 days using the app
Chargeflow, Inc. replied October 23, 2023

Thank you for your great feedback!

Helping merchants both prevent chargebacks and mitigate them if they do occur - is our passion and mission.

September 29, 2023

Seamless and immediate effect after onboarding, 100% recommend! Protect yourself from holds, reserves, and the worst case, termination from payment processors.

The team is top-tier and its features are superior to other competitors.

Cupids
United States
About 1 month using the app
Chargeflow, Inc. replied November 9, 2023

Thank you for your great feedback!

We're happy to provide you with both our prevention and mitigation services, and support your great business.

September 13, 2023

Support will very quick and comprehensive when It came to answer questions that I was having.

Eliottmen
United States
About 2 months using the app
Chargeflow, Inc. replied November 9, 2023

Thanks so much for your great review!

We emphasize the development and professionalism of our customer service, as much as we do for our products, in order to ensure the finest utility of our app.

August 30, 2023

Great communication and autonomous team, so far experience has been above our expectations and look forward to improving our chargeback challenge success rate

vsl3.com
United States
About 2 months using the app
Chargeflow, Inc. replied November 9, 2023

I appreciate you kind feedback - thank you!

Our goal is to allow our clients to focus on growing their business and not worry about chargebacks at all.

After submitting tens of thousands of responses on behalf of our clients, you can be positive that our Ai technology and our experts can surely save you plenty of time & money:)

August 24, 2023

Seemless experience, great team and customer support. Nice to know chargebacks are getting sorted in the the background.

Guldfoto
United Kingdom
About 1 month using the app
Chargeflow, Inc. replied November 9, 2023

Hey - thanks for your great feedback!

It's feels great to provide human-service along with a wonderful technical solution:)

February 27, 2023

Highly recommend! Great customer service, and very successful with chargebacks.

FIXATION
United States
2 months using the app
Chargeflow, Inc. replied March 20, 2023

Thank for your great feedback!

I'm happy you can be calm about any coming chargeback, now that you have experienced the past ones being fully handled and won:)

Edited January 5, 2023

Beautiful experience, lovely onboarding and very friendly UX. Shout out to Boaz for his amazing assistance!

Creative Home
France
24 days using the app
Chargeflow, Inc. replied January 9, 2023

Thanks so much for your kind words, I appreciate it!

Supporting our clients is a top priority, along with providing a friendly UX to our superb technology.