Reviews (287)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this app as quick to install, easy to use, and cost‑effective, with many relying on the free plan for live chat, AI, FAQs, and customization. They highlight the shared inbox, mobile apps, instant notifications, and seamless Shopify integration. Features like proactive chat, live visitor view, and two‑way translation help boost sales, while responsive support and reliable performance make it suitable for both small and larger, multilingual stores.

March 25, 2025

love this app <3

Ceylan Bcn
Spain
2 months using the app
March 3, 2025

I love this app, very efficient for my business

Beauty Xposed
United States
About 16 hours using the app
February 4, 2025

I was looking for cheap and simple live chat application and this app meets my expectations

CalmRings
Poland
About 3 hours using the app
January 30, 2025

Great app

Fancyarrangements
United States
17 days using the app
January 29, 2025

Great customer service. Great app

MO-POWA
United States
About 1 month using the app
January 23, 2025

Great app for live chat

Herbie
Croatia
2 days using the app
January 17, 2025

Great features, flexible pricing

Yard Sign Wizards
United States
8 days using the app
January 16, 2025

Works well.

Nutrient Farm
United States
23 days using the app
January 11, 2025

If there is a survey module would be even greater

Veggies.my
Malaysia
About 20 hours using the app
Premio replied June 22, 2026

Thank you for the feedback 🙏

We’re happy to let you know that we added a survey option. You can enable and customize it directly from the widget settings.

We hope this helps make Chatway even more useful for you!

December 17, 2024

Great app

Fairrie®
Malaysia
7 days using the app