Reviews (286)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this app as quick to install, easy to use, and cost‑effective, with many relying on the free plan for live chat, AI, FAQs, and customization. They highlight the shared inbox, mobile apps, instant notifications, and seamless Shopify integration. Features like proactive chat, live visitor view, and two‑way translation help boost sales, while responsive support and reliable performance make it suitable for both small and larger, multilingual stores.
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I am very satisfied with this application. It has professional and patient online customer service staff who can provide answers to frequently asked questions（Especially Marvin, who gave me a lot of help.）. In addition, the free version comes with user-friendly features. I highly recommend this app to all sellers.
Thank you for the great review 🙏
I am using this app for my small store, where I get 1-2 chats every day. The free version of the app works great for this. Planning to upgrade later on when I get more chat messages and can discover more features
Thank you for the great review 🙏
Application très pratique et complète.
possibilité de tout paramètrer pour parsonnaliser son chat.
Il existe même un chabot.
Thank you for the great review 🙏
Good
Very pleased I found Chatway. I wasn’t sure I wanted to add a chat function on the website because I thought it would give me a lot of work life chatting with people with too much time. Long story short: I immediately started the Solo plan because of the Life chat. I’m a bit old fashioned, I only use Lifechat and not the AI function. The personalizing options of this app are amazing. You can manually select day by day when you are online and you can easily put yourself offline by one click. During night times the chat function disappears if you want. And that is so perfect when you’re self employed with a partner that likes to sleep at night ;)
Thank you for the great review 🙏
Very confusing in admin panel can't find my Q&As anymore just keeps asking me to upgrade.
Hi there, sorry to hear about the confusion. We checked your website and Chatway appears to be installed and working properly.
The upgrade message can be easily closed, and Chatway also offers a free forever plan that you can continue using. We’d be happy to help you find your Q&As and review the admin panel with you. Please contact our support team and we’ll gladly guide you to the right place.
Great so far. Easy to setup and use. Also support are very quick to respond in the rare event you need any help. I would recommend!
Thank you for the great review 🙏
I love how easy it is to comunicate with my customers!
Thank you for the great review 🙏
Excellent :) The App is Great
Easy to use & User Friendly
This great Live Chat app is super helpful. A lot of clients reach out via the app and we are able to answer their questions promptly and turn them into our customers
