Reviews (287)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this app as quick to install, easy to use, and cost‑effective, with many relying on the free plan for live chat, AI, FAQs, and customization. They highlight the shared inbox, mobile apps, instant notifications, and seamless Shopify integration. Features like proactive chat, live visitor view, and two‑way translation help boost sales, while responsive support and reliable performance make it suitable for both small and larger, multilingual stores.

October 28, 2025

Medora Compression
Singapore
8 months using the app
Premio replied June 22, 2026

We’re sorry to see that your experience wasn’t a great one. Since no details were included in the review, we’d really appreciate it if you could contact our support team and let us know what went wrong or what we can improve.

We’d be happy to help and do our best to make things right.

December 29, 2024

Gas Mark 10
United Kingdom
About 1 hour using the app
November 10, 2024

Domenic Bathroom
New Zealand
3 days using the app
November 7, 2024

Promise Bags
India
8 days using the app
September 20, 2024

BeFav Doughsheeters
Ukraine
4 days using the app
May 9, 2024

Julietsbridge
United Kingdom
34 minutes using the app
May 3, 2024

Simply Nursery
United States
3 months using the app
April 16, 2024

JLDressCA
Canada
1 day using the app
March 25, 2024

Lemaro
Romania
18 minutes using the app
February 28, 2024

Cole em Mim
Brazil
14 days using the app