Zapiet ‑ Pickup + Delivery
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Reviews (1,891)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app reliably manages local delivery, pickup, and shipping, even for complex setups and multi‑location stores. They like the clean, easy‑to‑use customer interface and flexible rules for delivery zones, rates, and pickup options that work well with Shopify Tax and existing workflows. Many highlight strong performance, frequent updates, and exceptional support that quickly fixes issues, handles configuration, and clearly explains solutions.
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Sandy was a great support.
t was an excellent technical support experience. The team resolved an issue that had been troubling me for months in just one hour.
I had previously paid for technical support within my community, but the problem still could not be resolved. After contacting the app developers directly, they handled it quickly, professionally, and perfectly solved my issue.
Hello,
Thank you so much for your wonderful review!
We’re truly happy to hear that our team was able to resolve an issue that had been causing trouble for so long. It means a lot to us that you trusted us with it, and we’re glad we could provide a quick and effective solution. Your kind words and support are greatly appreciated, and we’re always here if you need any assistance in the future!
Regards,
Nandita
Zapiet - Pickup + Delivery Customer Service Rep Srivastav Was Gave Us OMG 10/10 Customer Service In Solving An Ongoing Issue We Had With Our Shopify Shipping Rules. Thanks Again Srivastav And Have A Great Day
Hi Tamara,
Thank you so much for your very kind words and for taking the time to leave such a lovely review!
I'm so pleased to have helped and get your shipping rules sorted.
If you have any other questions down the road, please do not hesitate to send a message.
Cheers,
Srivastav
I've been a customer for over 3 years now. I've had wonderful help and service up to this point, but the last few days have left me frustrated.
First, we discovered that our delivery dates suddenly were changed to include days we are closed. I fixed that issue.
Next day - no one could place a same day order or an order the next day for delivery even though we confirmed that our settings were correct. No one on the team seemed to know why it happened. They did a reset and fixed that issue, but failed to check to make sure everything else was working.
Yesterday we then discovered that the zip codes were not working for our radius of 20 miles. No one could place a delivery order. I reached out for help yesterday morning and kept checking back in - no response until 12:30 AM central US time. We went a second day with no orders.
That issue was fixed but then our delivery rate was returned to zero.
Why is it taking so long to get help? Why is the system going rouge? Why when one thing is fixed another problem is created?
Mother's Day is coming up and I fear our trusted Zapiet app will not be there to support us. I'm not sure what is going on over at Zapiet but I am deeply concerned.
Thank you for taking the time to share this and for being with us for over 3 years. I am really sorry to hear about your experience over the past few days, especially with such an important period like Mother’s Day approaching.
What you described is not the level of reliability or support we aim to provide, and I completely understand how frustrating it must have been to run into multiple issues in a row, particularly when they impacted your ability to accept orders.
From what you outlined, it sounds like a series of configuration or syncing issues may have occurred. While resets can sometimes resolve a specific problem, we should absolutely be ensuring that everything is fully tested afterward so that new issues are not introduced. The delay in our response time is also not what you should expect from us, and I am very sorry for that.
I have also escalated this to our development team to take a further look into what may have caused these issues and to help prevent this from happening again.
We will be reaching out very soon once our development team has had a chance to investigate further and review everything thoroughly.
Thank you again for your honest feedback. It truly helps us improve.
Jessica
Betty ist amazing!! Good support. Thank you
Muy buena atención al cliente de Jessica, muy amable y muy resolutiva.
The team is so helpful and provides an instant response.
Great support team.
We ran into a tricky issue with our theme where a custom script was interfering with pickup and delivery selections. The team quickly identified the exact cause and explained it clearly, then guided us to the correct fix.
Really impressed with their technical knowledge and responsiveness. Highly recommend.
Thank you, Genesis!
Hi Patryk,
Thank you for your kind review and for taking the time to share your experience. It was a pleasure working with you to resolve the issue with your custom code, especially around the cart widget and the date and time picker.
I’m glad we were able to quickly identify the conflict caused by the script and guide you through a clear and effective solution so everything is now functioning as intended. Your feedback on our technical support and responsiveness means a great deal.
If you need any further assistance or have any questions in the future, please don’t hesitate to get in touch.
Warm regards,
Genesis
Genesis helped solve an issue I had with the widget in the checkout. Nothing was an issue and she solved my problem. Excellent customer service and lovely to speak too..
Hi Justin,
Thank you very much for your review and kind words!
It was a pleasure helping you getting you all set with our Zapiet ‑ Pickup + Delivery app.
If you have any other questions down the road, please do not hesitate to send a message.
Warm regards,
Genesis
Helped guide me through the process and answered my questions.
Hi Lacey!
Thank you for your review, I appreciate it. If you ever need guidance or have any questions feel free to let us know and we'll gladly help you out.
All the best,
María
