Zapiet ‑ Pickup + Delivery

The Zapiet support team never disappoints, they are super fast to respond and always go the extra mile to help me get the job done. I've been using the app for over 6 years and have no complaints at all.

Exceptional Support That Changed Everything

I was honestly on the verge of uninstalling Zapiet because I was struggling with the setup, until Jessica joined the chat. From that moment on, everything changed.

Jessica went far above and beyond to help me properly set up Zapiet on my Shopify store. Her dedication, patience, and deep knowledge were outstanding. She walked me through every detail step by step and made sure everything worked exactly as needed. At one point, I genuinely thought she must be the owner of Zapiet because of how invested and committed she was to helping me succeed.

This level of customer service is rare. Jessica did not just solve a problem, she completely turned my experience around. Zapiet is incredibly lucky to have her, and she is a true asset to the team.

Highly recommend Zapiet, especially if you are fortunate enough to get support from Jessica.

Great app for managing shipping/delivery/pick-up, and the support team is top notch. The AI that gets you started is not bad, but once you skip to a human you get someone awesome. Recently, Jessica helped me with some issues I was having, and she went above and beyond.

Excellent app and outstanding support!

We needed Zapiet to segment a city by postal codes and set up specific delivery areas and rates, and the app does it perfectly. The functionality is exactly what we were looking for. A special shout-out to Jeanette from the support team, who guided us through the entire setup process from start to finish and made sure everything was working flawlessly. Thank you so much for your help, Jeanette!

We have been using this app for over a year and we love it and it makes delivery and checkout easy with custom rates and zones. Sri was very helpful when I asked for support. Thank you!

This app is awesome! Using this in combination with the Rates by Distance app has finally allowed us to offer local delivery to our customers fairly.

After spending hours going around in circles trying to make certain parts work, I finally reached out to support, and they were so incredibly helpful, even fixing some issues I hadn't realized were there!

Having quality support makes a big difference, and their support is top-notch!

Zapiet’s app has been brilliant for our store setup — powerful features, very flexible, and integrates perfectly with our workflow. What really stands out is the exceptional support. Zack and Lui have both been incredibly helpful, providing quick, detailed responses and going above and beyond to make sure everything is working smoothly. Highly recommended.

I’ve had an amazing experience using Zapiet – Pickup + Delivery on my Shopify store! The app has truly streamlined our delivery and pickup operations, making everything smoother and more reliable for both us and our customers.

A very special shoutout to Lui, who went above and beyond to help us. His support was incredibly fast, friendly, and professional. He patiently guided us through every issue and made sure everything was set up exactly the way we needed. It’s rare to find this level of dedication and customer care, and we are genuinely grateful!

If you’re looking for a dependable solution that offers flexible delivery and pickup options paired with outstanding customer service, I highly recommend Zapiet. Thank you again to the entire team, especially Lui, for such an exceptional experience!

I used Zapiet during the pandemic for a few years, then eventually moved my business off Shopify - but one thing that always stuck with me was how great their customer service was.

Fast forward to now… I recently partnered with a company that’s back on Shopify and using Zapiet again and they did not disappoint.

Their AI agent is solid, but working directly with Jessica reminded me exactly why I always liked this company in the first place.

Jessica was perfect! Patient, knowledgeable, and genuinely helpful. She walked me through what I needed, then helped me with things I didn’t even realize I needed. She supported me with setup, configuration, and even other integrations.

The level of customer support at Zapiet is next level. I don’t know how they hire or train such rockstars - but it shows.

As long as I’m on this platform, Zapiet will always be a partner I choose to work with.

The app has made managing our deliveries and pickup services so much easier — it truly streamlines our operations. But its real strength lies in the incredible team behind it. Whenever we encounter even the smallest issue or have a new request, they’re always responsive and ensure we get the best solution possible. A special shout-out to Sandy, who was amazing, caring, and resolved a critical issue for us from start to finish in no time!