Zapiet ‑ Pickup + Delivery
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Reviews (1,891)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app reliably manages local delivery, pickup, and shipping, even for complex setups and multi‑location stores. They like the clean, easy‑to‑use customer interface and flexible rules for delivery zones, rates, and pickup options that work well with Shopify Tax and existing workflows. Many highlight strong performance, frequent updates, and exceptional support that quickly fixes issues, handles configuration, and clearly explains solutions.
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Two stars for Zapiet – Rates by Zip Code
We use Zapiet to charge delivery by Auckland postcode zones from one location. The app works, but the required postcode validator on the cart page adds unnecessary friction — customers must enter their postcode before checkout because Shopify’s checkout can’t natively calculate rates per zone.
Support confirmed this validator can’t be hidden — it’s core to how the app works. Attempting to remove it caused our postcode-based shipping settings to be deleted. Fixing this properly requires a second Zapiet subscription, adding extra cost. Other apps, like PickEasy, handle postcode-based rates without needing a secondary app.
Zapiet advertises that their pickup + delivery functionality can handle rates by zone, but in practice this is limited and still requires the validator step, making checkout more cumbersome than advertised.
Hi there,
Thank you for taking the time to share such detailed feedback. We completely understand how this setup could feel frustrating, especially when you’re trying to create the smoothest possible checkout experience for your customers. We’d be very happy to schedule a call to walk through the best workflow for your store.
We’re very sorry as well for the disruption caused when your postcode-based shipping settings were removed. That certainly wasn’t the intended outcome, and we understand how impactful that can be.
Please feel free to reach out to our support team via live chat or by email at support@zapiet.com. We would truly appreciate the opportunity to review your configuration together and assist further.
Warm regards,
Zapiet
This app does exactly what it promises. The front-end display looks clean, clear, and professional, which is a big plus for customers.
What really stood out for me was the support. We accidentally broke something on our end, reached out, and got help almost immediately. They even logged into our store and fixed it for us — the whole thing took under 30 minutes. The chatbot is actually useful for quick issues too, and when the problem was more technical, a developer jumped in right away.
Overall: solid app, great UI, and genuinely impressive support.
Thank you so much for the detailed and thoughtful review! I’m really glad to hear the app is delivering what you expect and that the front-end experience has been a plus for your customers. We truly appreciate you taking the time to share your experience. Thanks again for choosing Zapiet – Pickup + Delivery, and we’re always here if you need anything further!
Warm regards,
Srivastav
Really prompt technical set up help! Looking forward to using this integration.
Thank you very much Emily for taking the time to leave a review, it is very much appreciated.
If you ever need us again we're only a click away!
Jayne
Great support! Helped me fix an issue and also escalated a query I have regarding functionality.
Thank you so much for your kind review Lauren! It was a pleasure assisting you.
If you have any other questions or need any further help with our Zapiet - Pickup + Delivery, please don’t hesitate to reach out.
Cheers,
Nandita
Reported a translation glitch at checkout and it was resolved in just one day. Fantastic! I’ve been a loyal user since 2020 and it’s great to see the app constantly improving.
Hello Jayden,
Thank you so much for the kind review. We’re really happy to know you’ve been with us since 2020 and truly appreciate.
Please feel free to reach out anytime if you need help in the future. We’re always here for you, 24/7.
Warm regards,
Rutvik
This works pretty well for the most part! Some of my issues may be user error more than an issue with the app. Support always responds quickly and takes care of any issues that arise.
Thank you so much for the wonderful review!
I really appreciate your honest feedback, and I’m glad to hear the app is working well for you overall. It’s always my goal to respond quickly and help resolve any issues that come up, whether they’re related to setup or something else.
If you ever need help fine-tuning anything or have questions down the line, I’m always here and happy to assist.
Srivastav
Nandita give me great support on saterday. Thanks a lot!
Thank you very much Ingrid for your lovely words and for taking the time to leave a review!
If you have any other questions down the road, please do not hesitate to send a message.
Warm regards,
Nandita
I use Zapiet – Delivery by Postcode to calculate delivery fees based on regional zones, with all orders shipped from a single warehouse.
The main issue is that Zapiet requires customers to enter and validate their postcode on the cart page before they can proceed to checkout. According to support, this step cannot be hidden or skipped. Because the app calculates delivery rates, preparation times, and available dates based on the postcode, the system needs this information upfront to generate accurate options for the customer.
While this setup ensures rates and delivery dates are correctly applied, it does create an extra step for customers in the cart. Stores that prefer calculating rates only after the address is entered at checkout usually combine Pickup + Delivery with a separate rates app (e.g., Rates by Zip Code), but this requires managing two apps together.
Overall, Zapiet works reliably for zone-based delivery, but the postcode validation step is unavoidable if you want accurate, zone-specific pricing and scheduling.
Hi Dan,
Thank you for taking the time to share your feedback.
From your description, it sounds like you may be referring to ShipZone. If so, the review might have been posted on the wrong listing, as we are Zapiet. We’d be happy to confirm this with you.
Within our app, the cart widget needs the customer’s postcode before checkout so we can identify which delivery zone applies. Zones can have different rates, preparation times, and date availability, so without validation we wouldn’t know which settings the calendar should follow or which rate to generate at checkout.
For transparency, this requirement is also documented in our official guide for setting up zone-based delivery schedules:
https://support.zapiet.com/en/articles/6315355-creating-zone-based-delivery-schedule-and-pricing
If a store prefers rates to be calculated only after the address is entered at checkout, merchants typically use Pickup + Delivery together with a rates app such as Rates by Zip Code. That approach works, but it requires using two separate apps.
We understand every store wants the smoothest possible flow, and we’d love the chance to review your setup and help you find the best option.
It’s been a great experience so far. The app is easy to use and does exactly what we need for pickup and shipping. The support team is very friendly and quick to help whenever we have questions. Overall, we’re really happy with the app and would definitely recommend it.
Hi there!
Thanks a lot for your wonderful review! We’re glad you enjoyed your experience and we look forward to serving you again.
Best regards
Betty
Betty from Zapiet support team quickly resolved an issue I had been having with Zapiet and Shopify delivery rates. The problem was resolved quickly, correctly, and she even helped with another update I had been trying to do for our checkout.
Hi Alyssa!
Thanks so much for the great review! I’m glad I could help with the rates issue. Don’t hesitate to reach out anytime you need a hand.
Best regards
Betty
