Zapiet ‑ Pickup + Delivery

Works great, support is hit and miss but the last tech that helped me was able to ID the problem and I got it fixed easily. Works way better than native shopify delivery, would recommend to anyone.

Amazing support team. They are super responsive and will take the time to understand and find solutions for your problem. The app itself has all of the functionality we need to handle pick up and delivery orders.

The customer service is excellent, we got the instant respond from customer services Sandy, helping us to quick fix the bugs quickly. The app itself is powerful, especially if you want to enable delivery and pickup for your customers.

You can actually talk with an agent and not just AI!

We had a lot of issues with our website after a recent Shopify update. Jessica helped us update the language in our cart that was confusing our customers and also cleared up a checkout issue. I appreciate the short wait time for assistance and find Zapiet's help system much better than others.

Timely responses, good support. We do a lot of business through local delivery routes, and unfortunately Shopify doesn't have great native functionality for this, but the Zapiet app makes this easier and more intuitive for our customers.

Zapiet has been a game-changer for our business, helping us solve some complex issues with order management and local deliveries. The app itself is very user-friendly, but what really stands out is the amazing support team. Special thanks to Zack and Klaudia, who were not only fast-acting and friendly but also went above and beyond to help resolve our integration issue quickly. Their expertise and commitment to customer satisfaction made all the difference. Highly recommend Zapiet to anyone needing a reliable solution for store pickup and delivery management!

The function and utility of this app are near worthless for my team. We needed it simply to have the option for local pickup to be ready at a later date, as our items are largely custom made. Email notifications we're failing. SMS Notifications never worked and we have been in communication with the team at Zapiet since June regarding this massive problem in notifications to clients. Essentially just kept getting "can kicked" and pushed down the line. No resolution to date, looking at other solutions again now.

I give 3 stars, because the overall flow of the app and layout as well as ease of setup are all there.

Main reason for taking stars off is that some basic features are restricted to their most premium 'professional' plan that costs more than double. I am paying for a monthly service and expect access to the basic features, instead it feels petty when trying to change a setting or use a feature and to get prompted that I need to upgrade to their Pro plan. Examples:
- You cannot download the "production report" for orders (a list of item quantities from multiple orders).
- You cannot manage product availability by tags/collections, only by selecting them individually or making them all available.

If they don't change this mindset and allow us small businesses to use simple features that would make our lives easier then I'll continue looking for alternatives. I understand having the Pro plan for the shops that do have 20+ locations and the challenges that come with large organizations, inventory controls, other enterprise logistics... but don't arbitrarily hold back simple features from the little guys. Adding features and tools to make the service better should be a point of pride and brand. I expected some improvements over time, but in the year+ we've used it I haven't seen anything improve.

Support staff are indeed mostly great. I do wish there weren't so many glitches and nuances with implementations between Zapiet and Shopify, themes, or delivery services that require resolving.

I am very tech savvy so it's frustrating when I think I'm doing the right thing but it isn't working due to a glitch that has to be dealt with on their end. This happened on numerous occasions of configuration settings not working until I contact them -- and the solution seems like some other setting needing to be turned off and on again to get the settings to take.

This app and the tech support are life savers for any business with delivery dates! Love love love. We used to be with a different app for 5 years but were not happy with a few things, switched to Zapiet and fell in love. So much in terms of functional things and possibilities - this app literally runs our business and open doors to the new sales opportunities.
Sebastian and Gabriel are TECH GODS and save the day for us on a regular basis.
Thank you so so much!!!!

Straightforward to use and their helpdesk (Pavlo, Gab and the rest of the Team!) is always quick to help!
Some functionalities could be perfected (like setting date restrictions based on Product Collections to make it swifter and not on each product separately), but overall a good app, works well with Intuitive Shipping for calculating our delivery rates, as well as setting up some special delivery rates (festive etc.) :)