Zapiet ‑ Pickup + Delivery
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Reviews (1,891)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app reliably manages local delivery, pickup, and shipping, even for complex setups and multi‑location stores. They like the clean, easy‑to‑use customer interface and flexible rules for delivery zones, rates, and pickup options that work well with Shopify Tax and existing workflows. Many highlight strong performance, frequent updates, and exceptional support that quickly fixes issues, handles configuration, and clearly explains solutions.
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Jessica with Zapiet is one of the best support agents/experiences I've ever had. We have a lot of apps that we use with Shopify and every time I need help I email and immediately get a response and she even makes updates for me which is super helpful when we're moving quickly and time is limited. The solution is super flexible and has worked perfectly for our complex shipping and delivery needs. I HIGHLY recommend using this app.
Hi Evan,
Thank you so much for your wonderful review! It’s been a pleasure assisting you, and I’m so glad to hear that our support and our Zapiet - Pickup + Delivery app have made things easier for you, especially with your complex shipping and delivery needs.
If you ever need anything else or have more updates, don’t hesitate to reach out – we're always here to help!
Thanks again for the recommendation, it truly means a lot!
Jessica
This app is sensational! Honestly people I am a complete novice and know nothing and websites and this app has allowed me to provide shipping rates and set shipping delivery schedules across more than 7 different locations across 4 states in Australia in a matter of hours, all with different lead times, it is AMAZING!
Beyond the capabilities of the app, the customer service level is seriously out of this world! I have never had someone be so patient with me, whilst I am being so stupid fumbling around, and get me looking like I am a genius! The customer service rep knows who I am talking about, she was an absolute gem.
Don't waste your time people, this app is the BEST!
Updated reply 6 September 2024:
Hi Rowan
Thanks for the kind review that gave us, you sure gave us a laugh at the beginning of our shift with the description of your IT self!
If you need any more help along the way any our team at Zapiet - Pickup + Delivery are always happy to help whichever timezone!
Just think how much you've learnt in a few days!
Jayne & Kitty
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Hi Rowan,
Thank you so much for the glowing review! It really has been a pleasure watching the setup take shape and seeing a plan come together so neatly.
I believe Zapiet- Pickup + Delivery is the perfect match for your next steps and it's awesome to be here to support you on that journey.
We are here for the duration so just pop on to chat if you need any assistance at any time.
Talk to you soon,
Kitty
Fantastic application. We have three options available for our online customers, These are; Home delivery if within our delivery radius, Pickup from our store, and postage on selected items. Each require customers to select days and timeslots so we can pick and pack their orders.
I have tried other applications but none have worked as well as Zapiet - Pickup and Delivery. Also the integration with Order Printer Pro works well.
Customer support is also great as they were able to resolve an issue that arose with the proceed to checkout button being unlocked. This was fixed by the Zapiet support staff in a timely manner.
Good work guys!
Hi there!
Thank you for your fantastic feedback! We're thrilled to hear that Zapiet - Pickup and Delivery has been a great fit for your business and that our integration with Order Printer Pro is working well for you. We are always here to help, and we're glad they could resolve the checkout issue promptly. Your kind words mean a lot to us.
Thanks again!
Warm regards,
Betty
Potential buyers should approach Zapiet with caution due to significant issues with customer service responsiveness. While the platform offers robust features for managing local deliveries and pickups, frequent problems require human intervention that is often difficult to access. I often have to wait hours to get issues resolved during which my customers are unable to complete purchases, resulting in lost sales. Unless Zapiet improves its support infrastructure to provide more reliable and timely assistance, businesses reliant on seamless online transactions may find the risk of downtime unacceptable.
Response to Claudia: Thanks for the response. You mentioned that the problem is related to multiple shipping profiles, which is typically advised against due to potential complications. However, I am not aware of any multiple shipping profiles I have set up because my entire setup was done using Zapiet customer help. If there are indeed multiple profiles, it was configured based on their advice.
Additionally, this does not align with what the service representative initially identified as the problem. The representative indicated that my customers were bypassing the widget and not seeing the options for checkout. Resolving this specific issue is crucial for my business operations. I was sent a link to directions that did not work.
I would greatly appreciate your assistance in addressing both the widget issue and the potential multiple shipping profiles, if they exist. I look forward to hearing back from someone who can help me with these matters.
Hi Elizabeth,
Thank you for your feedback. We apologize for any inconvenience caused by our customer service and its impact on your business. Providing reliable and timely support is a top priority for us.
Upon reviewing your case, we found that in the five most recent chats, our response times were 40 minutes on a Sunday and 12 minutes on a weekday. Regarding the issue mentioned in your original review about multiple shipping profiles, we generally advise against this practice due to potential complications, as explained in detail in this article: https://support.zapiet.com/en/articles/8644299-multiple-shipping-profiles-zapiet-pickup-delivery-rates
Please note that your shipping profiles can be found in Shopify's Settings > Shipping and Delivery, where you currently have 7 profiles. The creation and management of shipping profiles falls outside the scope of our support, as we do not have insight into how your store organizes these profiles. Our app only provides rates for these profiles.
In your updated review, you mentioned customers bypassing the widget. It appears that communicating through the review page has not been beneficial for either you or our app. We are disappointed by the 1-star review and concerned that you are still facing ongoing issues.
Instead, we would like to propose a screensharing call where we can test your store and troubleshoot any issues together with you. If you have any questions about shipping profiles or how our app functions, we can also clarify these during the call.
We have reached out to inquire about your availability.
Kindest regards,
Klaudia from Senior Support
I never write reviews but for Jessica I will write one with each of my stores because she help me set up both. Jessica is the most thorough and autonomous customer service rep I've met. I had trouble setting up this app (and didn't want to spend too much time on it and didn't want to hire someone) and I reached out and only told Jessica what I envisioned our delivery service set up should be like and Jessica handled everything! All I had to do was give her a little bit of direction and she took everything out of my hands.
I will stay on this app for Jessica and continue to use zapiet for my future stores because of Jessica. Zapiet is a great app to use to coordinate order fulfillment and offer various delivery options for your customers.
Thank you so very much for your kind words Calvin and for taking the time to share your experience!
I'm thrilled to hear that I was able to assist you in setting up your stores and delivery service as you envisioned. It's our goal here at Zapiet to provide thorough support to our valued customers like you.
I'm delighted that you've found our Zapiet - Pickup + Delivery app to be a great solution for coordinating order fulfillment and offering delivery options.
Looking forward to continuing to support you and your future stores!
All the best,
Jessica
I really needed this app to work. I thought it was working for months, but recently learned it wasn't. I spent hours trying to get it to format correctly but nothing would work. Reached out to support. It took a long time for them to respond and in the end they suggested that I turn off the Shopify Delivery & Pickup options, but that still didn't work.
Thank you for your feedback, and we sincerely apologize for any inconvenience you’ve experienced.
We understand how crucial it is for the app to function correctly, and we're sorry to hear about the difficulties you faced. We want to assure you that your ticket was escalated, and our team responded within two hours with a solution on a duplicate theme. It seems there may have been some confusion.
To ensure everything is set up correctly, we would like to offer you a setup call. Our support team will guide you through the process and verify that the app is configured to meet your needs.
Thank you for your patience and understanding.
-Klaudia
We couldn't be more delighted with the wealth of features offered by this app! As a multi-location brand, finding an app that meets all our needs can be challenging, but this one truly stands out as fantastic. From its intuitive interface to its seamless functionality, it's clear that a lot of thought and effort went into its development.
One aspect that truly sets this app apart is the outstanding support provided by Stephane. Their dedication to ensuring our satisfaction is evident in every interaction. Whenever we've had questions or needed assistance, Stephane has been there with prompt and effective solutions, earning a well-deserved five-star rating in our book.
I wanted to thank you for your thoughtful review. It truly made my day to hear about your positive experience with our app and and that I've been able to assist you effectively.
Please know that I'm here whenever you need assistance or have any further questions. Your success is our priority, and I'm committed to ensuring that your experience with our solutions remains seamless and productive.
-Steph
I’m very sad to have to write this review. We launched on the new UI Extension version of Zapiet with ShopifyPOS and our online store. It’s a beta so it had some bugs but the support team was great in working through them. We do 95% of our revenue in store and when we started our biggest retail weekend of the year, they pushed an update that rendered the POS app useless. We spent countless hours setting up delivery dates by zone, among other settings. But now the POS app tile lets our sales team & cashiers select ANY date for ANY zone. They probably think this was a good idea because it makes it more flexible. However, our sales team just wants to know the available date and not select a date that isn’t feasible to deliver. It’s sad because they built some great functionality in the backend but now it’s completely disconnected from the front end in POS. I hope they’ll reconsider, but we’re starting the process of migrating to another app or building our own.
Hi,
Following your feedback about the POS extension, we want to acknowledge here that these issues have been resolved on the latest version of the extension.
We appreciate your feedback as it pushes us to improve the app to better suit the needs of merchants like yourself in the day to day running of your business!
Best wishes,
Bogi
Zapiet
The Best App support team! We recently moved to a new Shopify Theme and needed to adjust Pickup settings. Jessica from the Zapiet support team made this process a breeze and went the extra mile to help us ensure everything works! We've been using Zapiet app for about a year now and are very happy with our experience!
Thank you very much Judith for taking the time to leave such a lovely review!
It was such a pleasure chatting with you and helping you set up your new theme with our Zapiet - Pickup + Delivery app.
If you have any other questions or need any further assistance, please do not hesitate to send a message.
Warm regards,
Jessica
Unfortunately, despite their best attempts, the customer service at Zapiet is to be desired. Bugs have kept arising over several years since we have used them, and the support has consistently fallen short.
They keep asking for access, keep suggesting fixes, when the issue is Zapiet side. Reading other reviews, it seems consistent.
Update 4 Aug 2025:
Hi Boris,
Thanks for taking the time to share your feedback.
We’re sorry to hear that your experience hasn’t met expectations. While we acknowledge there was one tagging error on our end, the other issues you raised were caused by a separate app removing required attributes. Unfortunately, we were often limited in our ability to help due to lack of access and delayed or partial information.
Despite these challenges, we did our best to investigate each case and support you throughout. We're still here if you'd like to revisit any of the issues together.
Best regards,
Klaudia
Update 27 Mar 2025:
Hi Boris, an update to let you know we have taken your feedback on board - we've implemented a new help guide to better help merchants with similar sophisticated setups as your own:
https://support.zapiet.com/en/articles/10919294-rate-calculations-when-using-subscription-apps
Best wishes,
Bogi
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Hi Boris,
Thank you for your feedback. We completely understand your frustration and want to assure you that we are committed to resolving any issues.
Upon investigation, it appears that the issue you have reported is related to the way Shopify generates subscription rates. Our team previously reached out via chat to provide an explanation and resolution, and I also followed up with you this morning with additional information. If you'd prefer, we can also arrange a call to go through all options with you.
Please know that resolving this matter is our top priority, and we truly appreciate your patience and understanding as we work toward a solution. If there’s anything else we can do to assist, don’t hesitate to reach out—we’ll be with you until this is resolved.
Kind regards,
Clemency
