Zapiet ‑ Pickup + Delivery

The customer service has really been impeccable, which is saying something these days. The app has allowed us to fulfill the little complexities of our shipping logistics and I couldn't recommend it more.

Update: Yet another issue quickly resolved by Jessica and her team. I honestly haven't experienced a more efficient and responsive support team in any of the apps we use. Kudos

We previously shared a review regarding a serious issue we experienced while using Zapiet for our complex delivery setup. At the time, the incident had a significant impact on our operations and had been ongoing for several days without a clear resolution timeline, which was understandably frustrating.
Since then, the Zapiet team has worked closely with us to address the situation. They conducted a detailed review of our theme configuration, provided recommendations to optimize our setup, investigated potential conflicts with other apps, and implemented several custom code adjustments to fully resolve the reported problems.
The process was not immediate, and the initial period of uncertainty was challenging for our business. However, we do appreciate the team’s continued follow-up, technical effort, and willingness to collaborate until everything was functioning correctly.
Zapiet remains a powerful and flexible solution for stores with advanced delivery requirements. Our experience highlighted the importance of faster escalation and clearer communication during business-critical incidents, but we also recognize the effort made to ultimately make things right.
We hope to see continued improvements in proactive communication during urgent cases, as that level of support is essential for mission-critical delivery operations.

The Zapiet Pickup + Delivery app together with their Rates by Distance app has allowed our local delivery supply yard to move into the modern times. We're the only supply yard in our area to be able to offer local delivery online sales because of Zapiet. We've had a few issue over the years and each time we've gotten exceptional help from Jessica who quickly fixed the issues for us.

This app is an effective tool for allowing customers to select shipping type and date selection. Integrates well with other tools for populating rates. Relatively easy to use. Some settings are controlled in the general settings while some settings are associated to individual stores, so keep in mind you may have to designate similar settings at each level.

Customer support went above and beyond any experience I've had with other apps on Shopify. The support team demonstrated developer-level knowledge, an understanding of their tool in the broader Shopify ecosystem, and were extremely proactive to resolve the issue I had (an odd loophole in checkout that was ultimately resolved by updating the app). 5/5 best app we use on Shopify.

Zapiet has been very user friendly from the get go. Easy to set up, learn, get started using. Reasonably priced for the subscription and allows us to offer the local delivery and pickup services we need to as a flower shop using Shopify as our POS and ecommerce site. Today I was having issues with my Zapiet app, due to no fault of theirs, but their customer service got back to me very quickly and fixed the issue I accidentally caused (I had accidentally disabled a widget feature). Stephane fixed it from where he was at and immediately had things working for me again. Appreciate the user experience you guys offer! Great product.

Functionalities are great - allowing us to set all the conditions/ limitations we can think off. And if there are any bugs, the support team goes above and beyond to debug and identify the culprint in doubly quick time

Was great, until they removed the date selector tool. Now it takes me 5 minutes to sort my orders on any given day.

We've been using this app since 2016 and it's worked very well for us. We recently ran into a small issue and their support team was amazing. They were kind, went above and beyond, and had the issue fixed very quickly.

This is the 4th pickup and delivery app I have gone through, and it's so worth the money. It just works. No issues, no problems, easy set up. Every other app had so many limitations or additional add-ons required. Zapiet does everything I need it to. Support is 1st class also and will go above and beyond to help you make your store right. 5 stars for Kitty.

Previous review was positive, but I have to edit it as after using the app for a few months we have experienced numerous issues that can never seem to get fixed, and support, though responsive, can never solve.

We are constantly having issues with customers selecting pick up. Some products cause pick up options to disappear for no rhyme or reason. Whenever I bring it up to support, they ask about all the other apps we are using, when clearly zapiet is the issue as this has nothing to do with our other apps. They escalate the issues, and then something 'magcically' gets fixed, but it is a temporary fix, and the issue then comes back.. and we start the process again. I am frustrated but have no other options then to keep working through these issues. As a small business, having to constantly go back and fourth to deal with these issues is time consuming and frustrating. Hope they can improve this part of the app.

OLD REVIEW: Great easy to use and so much better than any other options! Integrates with everything you need. Customer support actually knows what they are talking about too and very quick to respond.